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Global Sales Desk Agent - Year Round

Date:  Jun 11, 2021

Keystone, CO, US

Company:  Keystone Resort
Shift Type:  Year Round (11-month)

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Work as part of a team located at the Keystone Resort to assist International Travel Agents with vacation and travel planning for their clients in Keystone, Breckenridge, Vail, Beaver Creek, Park City, Heavenly, Northstar, Kirkwood and Whistler Blackcomb. This position will respond to email and telephone inquiries to book reservations and effectively provide information on resort properties, activities, and amenities. Agents will also trouble shoot financial and client related issues and will participate in department training, including property and activity site tours. Currently a remote position with location restrictions - Required to reside in a state that we are licensed to do business (ie: CO, UT, CA, NV, NY, PA, for others, please ask), and within 2 hours of one of our resorts.



Job Responsibilities:

  • Provide excellent customer service to a variety of clientele through professional, engaging and friendly assistance
  • Use question and listening skills that support effective telephone and electronic communication
  • Continuously work with other members of conference operations to improve and maintain service standards, communications and procedures that impact, protect and improve our conference product
  • Maintain and manage details for each group including contracts, reservation requests, and all other documentation
  • Demonstrate an unyielding passion for the guest experience, culture, mission and vision by troubleshooting and resolving guest and partner issues in a timely manner with beneficial outcome. Ensure all reservations policies are upheld
  • Maintains a professional and technical knowledge of conference service operations and sales processes to drive internal and external customer experiences
  • Provides excellent service by maintaining and administering group rooming lists and contracts, and by making all necessary changes for group reservations


Job Requirements:

  • High School graduate required, college degree preferred
  • Call center, hospitality or sales experience preferred
  • Data entry experience preferred
  • MS Office Suite experience preferred
  • Property Management software experience preferred: LMS
  • Excellent command of the English language, both written and spoken
  • Must be able to work on the phone for long periods of time
  • Flexible schedule, exceptional time management and attention to detail
  • High level of interpersonal communication and a focus on customer service skills
  • The ability to multitask


The budgeted range starts at $17.50 - $19.50.  Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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Nearest Major Market: Denver