Reservations Fulfillment Services Agent

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:

The Seasonal Reservations Fulfillment Services Agent provides support for Epic Mountain Express (EME) reservation rekeys, which is the primary responsibility of this role. The agent also assists with reservation modifications, cancellations, and guest inquiries related to existing bookings.

This position works closely with our Central Reservations team to resolve issues and ensure accuracy across booking systems. The role involves frequent communication through phone, email, and Microsoft Teams, and requires attention to detail, efficiency, and a focus on customer service. This is a remote, entry-level seasonal role.

Job Specifications:

• Starting Wage: $20.50/hr - $23.58/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No 

Job Responsibilities:

• Primary role: Epic Mountain Express Reservation Rekeys throughout season

Additional duties will be secondary to rekeys and may include:

• Rekey new EME bookings as well as manage and process booking modifications, cancellations and changes as needed
• Provide guidance and troubleshooting for Central Reservations agents via phone, email and Microsoft Teams
• QC all Avis reservations and troubleshoot as needed
• Reply to internal email inquiries in a timely and professional manner
• Generate and process daily reports
• Provide feedback manager for smooth operation of the team
• Collaborate and communicate effectively with various departments across Vail and WB to resolve issues and process orders/modifications
• Identify and report any discrepancies found on the internal booking systems, and any related websites etc. to ensure accuracy and consistency of information
• Work as a team to complete various audits throughout year
• Participate in additional ad hoc projects as needed

Job Requirements:

• High School diploma or equivalent – required
• Previous hospitality experience – preferred
• English - required
• Must be customer-focused with excellent verbal and written communication skills – required
• High attention to detail and a commitment to accuracy
• Able to work a flexible schedule including weekends and holidays as needed – required
• Microsoft Office – required
• Comfortable working with booking systems, Microsoft Office, and internal platforms
• Familiarity with Vail Resorts family of destinations - preferred
• Experience with hospitality software such as Revinate, Guest Connect, Inntopia, MS products– preferred but not required
• A positive and professional attitude is essential for this position
• Enthusiasm for the travel industry is a plus
• Strong communication and problem-solving skills
• Able to work on a computer and phones performing repetitive tasks for long periods of time throughout the day – required
• Willingness to focus on personal development and adapting to ever changing situations is a key to being successful on this team.

The expected pay range is $20.50/hr - $23.58/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  518726
Reference Date: 11/05/2026 
Job Code Function: Reservations