Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- RSP Options (after 12 months or 2000 cumulative hours of service)
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
Vail Resorts and Heavenly Lodging is the premier property management company in Lake Tahoe, providing comprehensive management services to both homeowner associations and individual homeowners renting their condos. This Property Manager oversees the Zalanta Resort at the Heavenly Village including: Zalanta HOA, approximately 20 luxury vacation condo rentals, and direct oversight of front desk, bell, housekeeping, and ski valet. This position also works closely with the Engineering Manager to deliver Vail Resorts’ mission of Experience of a Lifetime to homeowners and guests. Success in this position is focused on managing a compliant HOA, strong financial performance, well-maintained properties, and satisfied homeowners and guests. No two days look the same in vacation rental management!
Job Responsibilities:
- Maintaining the property in accordance to the established luxury standards in the Lake Tahoe market.
- Homeowners Association budgeting, financial analysis and management, capital planning, contractor/vendor selection, vendor coordination and property inspections.
- Association financial reporting in partnership with Vail’s Corporate Accounting team including monthly variance reports, aging reports, and action item lists.
- Budgeting oversite of two department budgets with Vail Resorts operations and one HOA budget. Monthly P&L reporting of rental management
- Provide exceptional service to the Board, homeowners, and guests through reliable and efficient communications and actions. Quickly addressing feedback in a professional and complete manner.
- Coordinate and facilitate HOA quarterly meetings, annual members' meetings, and special board meetings.
- Process monthly HOA billing including utilities, insurance, and resort services
- Oversite of the daily operations including Front Desk and Housekeeping while partnering with the regional Maintenance team.
- Interviewing, hiring, training and coaching on-property staff, both leadership and front line. Total staffing oversite includes two assistant managers with 12-14 employee’s total.
- Time & Labor management including bi-weekly schedules, editing electronic time cards, and approving hours every pay period.
- Create a strong culture of safety in the work place by partnering with Heavenly’s Health & Safety team, and following all guidelines and compliance of the company.
- Be a part of the Hospitality Senior Leadership Team (HSLT) and contribute by supporting regional shared goals with your peers from Northstar and Kirkwood.
- Grow the lodging rental inventory by providing exceptional service to our homeowners and being fluent in the value of our rental management programs.
- Maintain luxury service standards and exceed our guest satisfaction survey program managed through Medallia. Create fun, seasonal activations, and surprise and delights for staff, owners, and guest.
- Other duties as assigned.
Job Qualifications:
- Two years of experience in vacation rental or hotel management.
- Ability to prioritize tasks to satisfy various stakeholders.
- High school diploma or equivalent required. Bachelor's degree strongly preferred.
- Experience with Property Management software applications such as IQware SMS, PMS or LMS
- Proficient with Microsoft Office applications - Excel, Word, Outlook.
- Able to lift up to 20 lbs. and stand for long periods of time.
- Valid driver's license required.
- Flexible schedule including weekends and holidays.
- Excellent verbal and written communication skills in English.
- Ability to read, comprehend and write complex correspondence and effectively communicate with guests and homeowners using diplomacy and tact.
- Ability to communicate in Spanish is a plus.
The budgeted range starts at $68,640 - $83,500 + annual bonus. Actual pay will be adjusted based on experience.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 508580
Reference Date: 05/23/2025
Job Code Function: Property Management
