Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
The Base Experience Manager reports to Director of Base Experience. This position leads the Security and Dispatch Team directly by supporting leadership in these departments. The Base Experience Manager also works with all other Base Experience and Resort teams to provide the best experience for our employees so they can provide a great experience for our guests. This position requires a growth mindset, a dedication to developing talent, excitement for a high-paced, challenging work environment surrounded by great people working towards the same goals.
Job Specifications:
- Starting Wage: $71,042.40 - $80,680.09 + annual bonus
- Employment Type: Year Round
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
Job Responsibilities:
- Responsible for the hiring, training, performance management and development of staff while supporting department operations, company policies and procedures.
- Build and manage the department budgets and forecasts in conjunction with Director, Base Operations Administrative Assistant and Finance.
- Maintain compliance with all Nevada, California and federal regulations related to Dispatch, Security and Base Experience functions.
- Develop and manage a world class guest service program that supports and leads all Vail
Resorts guest service initiatives.
- Build relationship with the community including and not limed to agency partners (such as EDSO, DCSO STPD, USFS) Heavenly Neighbors, Heavenly Village Stakeholders.
- Liaise with agencies and HOA’s in the spirit of being a good neighbor.
- Actively grow and develop department bench strength, through delegating workloads at
appropriate levels for individual growth, and utilize annual review performance management system to document successes and areas for improvement. .
- Assist with traffic control and parking enforcement.
- Assist with policy enforcement at employee housing.
- Handle internal and external investigations as assigned. Report writing.
- Ensure daily shift pass down reports are completed and proper follow up with individuals and departments takes place.
- Maintain a neat and clean appearance and meet the Heavenly appearance and uniform policy.
- Snow Removal as needed
- Oversees company lost and found.
- Be an active participant in Heavenly and Vail initiatives and functions
- Oversee the completion of department accident and incident reporting, investigation, and related performance improvement planning.
- Lead gains to be made on Vail Resorts Commitment to Zero 2030.
- Oversee the maintenance of facility and equipment to ensure safe and efficient work
environment.
- Coordinate receiving operations. Work with Dispatch/Security and all mountain departments to
receive supply orders
- Oversees all time and labor entries and approval of department payroll.
- Resolve all guest related issues that may arise with the highest regard to guest service.
- With the assistance of the Director and Executive Administrative Assistants, Ensure Compliance to the Vail Contract and purchasing requirements.
- Other duties as assigned.
Job Requirements:
Required :
- Previous operations, guest service, and training experience.
- Driving record that meets minimum safe driver standards.
- Microsoft, Excel, PowerPoint, Email and internet proficiency.
Preferred:
- Previous T&L management and budgeting experience
- Previous experience in the Ski Industry
- 4 year degree, or 4 years of progressive experience in supervising/managing
The expected pay range is $71,042.40 - $80,680.09 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 513333
Reference Date: 01/30/2026
Job Code Function: Roads and Parking
