PC Technician Coordinator

As a leading mountain resort operator with over 40 resorts in sixteen states and four countries. We exist to create an Experience of a Lifetime for our employees, so they can, in turn, provide and Experience of a Lifetime for our guests. We are looking for leaders, innovators, creators, and ambitious professionals to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!
 

Many of our Corporate function teams can now live and work in any of the states in which Vail Resorts currently operates* – enabling flexible remote work alongside a commitment to building and maintaining strong culture both in person and virtually. If you’re ready to pursue your fullest potential, we want to get to know you. Find your purpose with us at www.vailresortscareers.com. 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Specifications:

• Outlet: Vail/Eagle County IT Office
• Expected Wage Range: $20.00 - $26.44 / hour
• Shift Availability: Full Time
• Other: required to take a ride test for ski/snowboard

Job Summary: 

The PC Technician: Coordinator is an entry level, on-site, IT position that provides day-to-day support, maintenance, and assistance for all IT hardware and software at a Vail Resorts location. The PC Tech supports and completes a variety of tasks, including providing end-user support for computer hardware and peripherals, creating and updating documentation, and uses a work ticket management system to track progress and document solutions. The PC Technician works as part of the IT team to proactively identify problems and facilitate solutions, repair hardware and software in a Windows Client/Server LAN environment, and support multiple point of sale systems in a manner that provides an Experience of a Lifetime for Vail Resorts employees and guests.  The PC Tech prioritizes safety and guest service while living the company’s core values to deliver excellent IT support. 

Job Responsibilities:

Be Safe:

• Prioritize and ensure personal, coworker and guest safety in all aspects of your work. 
• Adhere to company safety policies and procedures.
• Engage in company trainings and initiatives to support safety.

Serve Others:

• Provide tier one review and support of software/application issues, escalating as appropriate. 
• Use the work ticket management system to manage start-to-finish work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI).
• Support the deployment, relocation, and re-installation of IT equipment in offices, outlets, special event sites, etc.
• Provide exceptional guest service supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime. 

Drive Value for the Company:

• Provide support for resort and remote-location sales points and peripherals. 
• Provide end-user support of IT-approved technology, including workstations, peripherals, printers, telephones, time clocks, etc. 
• Configure, track, maintain and properly dispose of IT approved technology, including workstations, point of sale systems, hand-held devices, peripherals, etc.
• Create and maintain accurate documentation, as assigned.
• Strive for continual improvement and growth by actively participating in company and IT-specific training.
• Suggest and support implementation of new ideas for improving user support and the guest experience. 

Do Right:

• Follow and ensure that all users are following IT-related company procedures, guidelines and policies.
• Perform tasks with integrity by always doing the right thing.

Do Good:

• Engage and support the community--contribute to its success. 

Be Inclusive:

• Welcome and engage with all guests and coworkers. 
•  Support and engage in the company’s diversity, equity and inclusion efforts.  

Have Fun:

• Maintain a positive attitude with all aspects of the job.
• Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same. 
•  Other duties and projects as assigned.

Job Requirements:

• Positive, enthusiastic, and friendly.
• Solution oriented with desire to learn new skills.
• Comfortable around technology.
• Detail oriented and well organized.   
• Ability to sit and stand for long periods of time.
• Able to move 50 lbs (with assistance if needed).
• Should be able to work a schedule that can include weekends and holidays.
• Ability to ski or snowboard at intermediate level, or desire to learn.
• Valid US driver’s license.

The expected Total Compensation for this role is $20.00 - $26.44. Individual compensation decisions are based on a variety of factors.
 

The perks include a free ski pass, and a set of benefits including... 

• Medical, Dental, Vision insurance, and a 401(k) retirement plan  
• Hourly employees are generally eligible for accrued Paid Time Off (PTO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
• Paid Parental Leave for eligible mothers and fathers  
• Healthcare & Dependent Care Flexible Spending Accounts  
• Life, AD&D, and disability insurance 

Reach Your Peak at Vail Resorts.  At Vail Resorts, our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.  
 

*Remote work is currently permitted from British Columbia and the 16 U.S. states in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work remotely, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work at any time in its sole discretion.   

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  499402
Reference Date: 12/12/2023 
Job Code Function: IT Support