IT Manager - Field

Date:  Jun 26, 2024

Vail, CO, US

Company:  Vail Resorts Corporate
Shift Type:  Year Round


Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!


Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).


Work Location: Vail IT Office, 1031 S Frontage Rd W, Vail, CO 81657.  This is an in-person, on-site position.  This is not a remote position.
Number of scheduled days: 5
Typical Hours: 8am - 5pm


Job Summary

Come lead, support and develop an IT team tackling IT challenges in a high-energy, fast-paced environment at the world’s most recognized and innovative ski areas by becoming the Information Technology Field Team Manager for Vail Mountain and Beaver Creek resorts. This is an outstanding opportunity for an on-site, in-person, hands-on leader who can will not only motivate, support, and develop staff with varying background and skillsets, but is passionate about their own development, as well. This position will engage in core service management functions such as hiring, procurement, process optimization, and support ticket management. A successful candidate will also be able to manage medium-to-large sized projects while managing stakeholder relationships as they communicate, coordinate, and collaborate with IT and resort leadership to provide service delivery excellence and unmatched employee experience. 


The work environment requires a positive, upbeat, adaptable and energetic attitude. If you are a proven leader who understands the importance of development, leadership, community, and having fun to execute at a high level, you could thrive in this role. 


Job Responsibilities

  • Maintain and lead with a positive attitude while solving IT challenges, enjoying the benefits of working for a ski company and having fun in a manner that encourages team members to do the same. 
  • Create a positive team culture and processes that build, maintain and lead a team of technology professionals to accomplish goals and encourage continuous growth and development. 
  • Ensure and coordinate IT connectivity and support for the local resort(s) IT hardware, managing to established services levels and collaborating with both local business leaders and well as corporate IT teams. 
  • Own local enterprise infrastructure technology environment by creating and maintaining accurate asset inventories. 
  • Create, propose and manage infrastructure and project budgets and forecasts.  Manage expenses to those (and other) budgets.
  • Leverage the power of hundreds of IT team members to suggest and support implementation of new ideas for improving user support and the guest experience. 
  • Develop and maintain relationships with key stakeholders including both IT leaders and resort operations leaders. 
  • Lead, coordinate and collaborate with local and regional leaders to improve processes, deliver service, complete projects, and act on key initiatives. 


Job Requirements  

  • Positive, enthusiastic, and friendly. 
  • Proven ability to lead a diverse team of specialists and subject-matter experts. 
  • Three years of experience in service delivery or stakeholder management. 
  • Solution oriented with desire to learn new skills. 
  • In-depth knowledge of technology support needs within an enterprise environment. Ski industry knowledge preferred. 
  • Able to demonstrate a people-first mentality when leading the team, tapping into employees' passions and helping to shape their development within the company. 
  • Able to form strong partnerships with key leaders in a dynamic company. 
  • The ability to independently and collaboratively develop project plans, understanding project requirements, ensuring vendor engagement, ensuring cross-functional teams meet deadlines, and reporting on progress. 
  • Ability to sit and stand for long periods of time. 
  • Able to work a schedule that can include weekends, holidays, and on-call shifts. 
  • Valid US driver’s license. 


The expected Total Compensation for this role is $66,100 - $108,120 + annual bonus. Individual compensation decisions are based on a variety of factors.

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Excellent training and professional development

Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. 


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID  501979
Reference Date: 06/26/2024 
Job Code Function: IT Support 
Job Type: Hybrid- Resort 

Nearest Major Market: Denver