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IT Support Center Coordinator - Winter Seasonal

Date: 
Location: 

Stowe, VT, US

Company:  Vail Resorts
Shift Type:  Winter Seasonal 2020/2021

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

 

The IT Support Center Coordinator is responsible for ensuring the highest level of technical support while providing outstanding customer service to our employees by answering phones, logging calls and emails into tracking system, diagnosing and resolving technical problems and escalating when necessary as well as other duties as assigned by the IT Team.  The coordinator is responsible for learning and applying new technologies as necessary, as well as constant interaction with other departments and IT Support Center Manager as needed for projects. Other duties as assigned. * This position does not include a relocation package*

 

Qualifications:

 

  • Ability to work independently and as part of a team - required
  • Strong Customer Service background - required
  • Communicate with diplomacy and tact - required
  • Effective interpersonal skills - required
  • Assertiveness and diplomacy with the ability to determine when each is necessary - required
  • Excellent questioning and analytical skills - required
  • Strong English oral and written communication skills - required
  • Ability to work weekends and holidays if necessary - required
  • Resume - required
  • At least 1 year of computer related experience - preferred

 

Preferred Certifications:

 

  • A+
  • HDI Support Center Analyst

 

We are looking for enthusiastic team players to join us in providing our guests with a superior recreational experience and an attitude of constant improvement and excellence.

 

Benefits include: 

 

  • Free Ski passes for employees and dependents 

  • Discount lift tickets for friends and family 

  • Free ski lessons 

  • Discounted lodging, food, gear and mountain shuttles 

  • Discounted bike haul & golf 

  • Medical, Dental, and Vision plans (full-time positions) 

  • 401(k) Retirement Plan 

  • Excellent training and professional development 

 

 

Stowe Mountain Resort is widely revered as the Ski Capital of the East. Located on Vermont’s highest peak, Stowe is a renowned world-class, family-friendly destination, offering year-round amenities from skiing to rock climbing and zip-lining. Travelers are drawn from across the globe to this dynamic mountain and the legendary community of this passionate, quintessential New England ski town.  Come join the Stowe Mountain team where you’ll instantly feel at home. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 245268


Nearest Major Market: Vermont