Seasonal Coordinator: IT Support Center

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Job Summary: 

The IT Support Center - Seasonal Coordinator is responsible for ensuring the highest level of technical support while providing outstanding customer service to our employees by answering phones, logging calls and emails into ticketing system, diagnosing and resolving technical problems, escalating when necessary, as well as other duties as assigned by the IT Team.  Our agents are responsible for following all policies pertaining to information security. The Seasonal coordinator is responsible for learning and applying new technologies as necessary, as well as constant interaction with other departments and IT Support Center Leadership. 

Three and five month positions are available for this role.

Job Specifications: 

• Expected Pay: $20.00 - $25.00  / hour

• Shift & Schedule Availability: Full Time

• Job Type: Remote, 3 and 5 Month Options

Essential Job Responsibilities: 

• Excellent questioning and analytical skills, detail-oriented and well organized
• Effective Interpersonal Skills
• Assertiveness and diplomacy with the ability to determine when each is necessary
• Ability to work independently and as part of a team
• Strong oral and written communication skills
• Ability to work weekends and holidays when necessary
• Positive, enthusiastic, and friendly
• Solution-oriented with desire to learn new skills
• Comfortable around technology
• Ability to sit and stand for long periods of time
• Other duties as assigned

Job Requirements:

• Effective interpersonal skills
• Ability to work independently and as part of a team
• Strong Customer Service background
• Communicate with diplomacy and tact
• Assertiveness and diplomacy with the ability to determine when each is necessary 
• Excellent questioning and analytical skills
• High level analysis and documentation abilities
• At least 1 year of computer related experience
• Ability to work weekends and holidays when necessary
• At least 1-year of computer-related experience (required)

The expected Total Compensation for this role is $20.00 - $25.00. Individual compensation decisions are based on a variety of factors.
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Vail Resorts offers a ‘Hybrid’ work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays.  Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  504932
Reference Date: 09/06/2024 
Job Code Function: IT Support  
Job Type: [[JobType]]