Remote Travel Consultant

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

About Us:

In April 2023, Vail Resorts was honored to be recognized by Newsweek as one of. Three main public pillars of trust were considered: customer, investor, and employee trust.  

Our Core Values Are Serving Others, Doing Right, Driving Value, Doing Good, Being Safe, Having Fun, and Being Inclusive

Job Summary:

As a Remote Travel Consultant, you will be assisting guests interested in booking a vacation at one of our renowned resorts (no cold calling), including but not limited to:

• Booking vacation packages
• Answering questions and assisting with modifications on existing reservations.
• Collaborate with guests and colleagues in various time zones (Pacific, Mountain, and Eastern)

​​​​​​​Job Specifications:  

• Expected Pay: $20.00  / hour + bonus for top performers
  • *Step pay for multi-lingual proficiency (Spanish)

• Shift & Schedule Availability:  Full Time (40 hours / week)

  • Includes weekend hours, evening hours, and holidays.

  • Several start dates are available for October

• Other Specifics: 

  • Remote / Work from the comfort of your own home in various time zones (Pacific, Mountain, and Eastern)

  • Company provided equipment

Job Qualifications & Preferred Skills:

• Minimum six months of sales and service experience.
• Excellent computer proficiency, including quickly and efficiently navigating and toggling between multiple screens, talking and typing simultaneously, and troubleshooting basic computer issues.
• Strong communication and active listening skills, including speaking, reading, and writing fluently in English to establish and maintain relationships with guests.
• Ability to work under pressure and maintain excellent accuracy and attention to detail

• Vacation planning experience a plus.
• Prior experience working from home.
• Past online/virtual training experience, including completing self-paced modules and/or virtual classroom courses.
• Associate or bachelor’s degree.

Job Requirements: *Prior to the start date!*

• Home phone service
• High-speed wired internet connection (minimum 50mg up/down).
• Home office free from background noise and distractions.
• Must live within a state where Vail Resorts operates.
  • *Remote work is currently permitted in the 16 U.S. states where we operate. This includes California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.

The expected Total Compensation for this role is $20.00 - $21.36. Individual compensation decisions are based on a variety of factors.
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Employees can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  505195
Reference Date: 09/18/2024 
Job Code Function: Reservations  
Job Type: [[JobType]]