Guest Claims Specialist (Remote)

Date:  May 23, 2023

Remote, Remote, US

Company:  Vail Resorts
Shift Type:  Year Round

As a leading mountain resort operator with over 40 resorts in sixteen states and four countries. We exist to create an Experience of a Lifetime for our employees, so they can, in turn, provide and Experience of a Lifetime for our guests. We are looking for leaders, innovators, creators, and ambitious professionals to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!


Many of our Corporate function teams can now live and work in any of the states in which Vail Resorts currently operates* – enabling flexible remote work alongside a commitment to building and maintaining strong culture both in person and virtually. If you’re ready to pursue your fullest potential, we want to get to know you. Find your purpose with us at


Job Summary:

The Guest Claim Specialist’s primary responsibilities will be to assist the Litigation and Claims team and to investigate and manage guest claims at the direction of and in cooperation with the Litigation team.  This includes General Liability (investigation and negotiation), document requests, document retention, reports to insurance, collaboration and support for ongoing litigation with legal team (internal and external), and tracking of financials associated with the claims.  We are looking for an individual that is passionate about the role, and wants to hone his or her investigation and negotiation skills in the recreation industry.   


Job Specifications:

  • Shift & Schedule Availability: Full Time / Year Round
  • Outlet: Corporate
  • Other Specifics: Remote
  • The expected range is $25.00 - $28.00/hour 


Job Responsibilities:

  • Supports the corporate Claims Team to investigate, manage and evaluate all guest liability and property damage claims.
  • Resolve claims as appropriate, effectively balancing financial and guest service interests.
  • Work with legal counsel, claims representatives, Senior Leaders, and provincial government bodies regarding serious incidents and general liability claims.
  • Maintain procedures for release of confidential information to guests and legal representation.
  • Review and release guest injury reports for insurance purposes.
  • Work with the Health & Safety team to conduct area audits relevant to guest safety.
  • Compile reports, financial statistical information as required.
  • Work with Mountain Operations and Health & Safety to ensure guest incident investigations are conducted promptly and efficiently. Conduct follow up contact with guests making claims.
  • We are a company that works together and throughout the season you may be required to assist other departments as needed.


Job Qualifications:

  • Minimum 3 years of civil claims litigation management and/or insurance claim experience.
  • Excellent communication skills and proficient in business writing.
  • Ability to distill facts quickly and efficiently.
  • Experience managing complex processes and situations.
  • Exceptional Microsoft Office skills (including Word, Excel, PowerPoint, Teams, SharePoint, and Outlook), as well as the ability and desire to learn and use other systems and databases such as Smartsheet.
  • Self-motivated and highly organized.
  • Demonstrated ability to work calmly under high-pressure conditions, meet deadlines, successfully multi-task, and to handle urgent situations with flexibility, patience, positivity, and tact.
  • High integrity and capable of building trust and credibility quickly.
  • Standout teammate with proven ability to foster productive relationships with diverse groups of individuals; ability to succeed working both independently and as part of a collaborative team.
  • Capacity to anticipate problems and key issues, and to exercise sound judgment in making reasonable decisions and appropriately escalating issues when necessary.
  • A commitment to professional growth, enthusiasm, humility, humor, and receptivity to feedback culture.
  • Must maintain strict confidentiality.


Additional Job Qualifications:

  • Bachelor’s Degree from accredited college or university; paralegal degree or certificate.
  • Minimum 4 to 6 years of paralegal experience with a law firm or corporation, with at least 2 years’ experience specifically focused in employment law.
  • Demonstrated familiarity with federal and state labor and employment laws, regulations, and agencies, including Title VII, ADA, ADEA, FLSA, FMLA, EEOC, OSHA, and state agencies.
  • Impeccable communication skills (verbal and written), high emotional intelligence, and a service-oriented mindset and ability to work with individuals at all levels within the Company.
  • Creative problem solver with strong organizational and time management skills.



  • Previous office/administration experience preferred.
  • Knowledge of ski area and hospitality operations.
  • Experience working with major corporations.
  • Litigation and regulatory investigation experience.


The expected range is $25.00 - $28.00/hour.  Actual pay will be adjusted based on experience.


The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 


Reach Your Peak at Vail Resorts.  At Vail Resorts, our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.  

*Remote work is currently permitted from British Columbia and the 16 U.S. states in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work remotely, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work at any time in its sole discretion.   


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 494404