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Director of Infrastructure (Remote)

Date:  Mar 13, 2023

Remote, Remote, US

Company:  Vail Resorts
Shift Type:  Year Round

As a leading mountain resort operator with over 40 resorts in sixteen states and four countries. We exist to create an Experience of a Lifetime for our employees, so they can, in turn, provide and Experience of a Lifetime for our guests. We are looking for leaders, innovators, creators, and ambitious professionals to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!


Many of our Corporate function teams can now live and work in any of the states in which Vail Resorts currently operates* – enabling flexible remote work alongside a commitment to building and maintaining strong culture both in person and virtually. If you’re ready to pursue your fullest potential, we want to get to know you. Find your purpose with us at


Job Summary:

The Director of Infrastructure, Enterprise Services will be responsible for providing vision, leadership, strategy and team development for Enterprise Infrastructure Application Infrastructure and Platform Services teams. This role is responsible for executing the vision of how the team delivers IT services to the organization, shaping operational infrastructure strategy, architecture and change processes that align a diverse stakeholder group.  Superior leadership qualities, excellent written and verbal communication skills, along with experience driving change within an organization are essential. This position reports to the Sr Director of Infrastructure and is a member of the IT Infrastructure Leadership team partnering with peer IT leaders across InfoSec and Application Development to design and execute the company’s strategic roadmap.


Job Specifications:

  • Expected Pay Range $129,900 - $166,950 + annual bonus + equity
  • Shift & Schedule Availability: Full Time / Year Round
  • Outlet: Corporate
  • Other Specifics: Remote


Job Responsibilities:

  • Deliver strategic direction on all aspects of IT infrastructure for enterprise collaboration services and hybrid data center model including architecture, service delivery standards and processes for the enterprise
  • Develop goals and standards for IT Service Delivery in cooperation with other IT departments and key stakeholders
  • Work with business units and application teams to understand service requirements and expectations
  • Focus on IT process improvement, with a pursuit of automating process, employee self-service and pro-active communication to a diverse stakeholder group
  • Analyzes and predicts trends and develops long-range plans designed to maintain cost effectiveness and stability of the enterprise’s IT infrastructure
  • Establish and support change management process in conjunction with application and infrastructure teams
  • Develop capacity-planning tools and processes
  • Portfolio management oversight of the group’s initiatives ensuring projects are completed to budget, timelines, quality standards; communicate risks and progress to business stakeholders.
  • Departmental Budget management and oversight
  • Stakeholder Management across LOB’s, IT Teams, and vendors
  • Develop and gain buy-in with key stakeholders on multi-year roadmaps
  • Proactively manage all Information Security, Compliance and Data Privacy obligations


 Drive: Develop and drive the ownership and accountability across the Infrastructure team in support of business objectives and supporting IT initiatives with a Business Leaders First mindset.

  • Able to facilitate multi-disciplinary strategic discussions with senior business and technology leaders combined with strong, clear and concise communications skills
  • Provide leadership and alignment across the Infrastructure, Security, Application teams and LOBs (Lines of Business) to ensure successful execution of roadmaps that aligns with our Business Strategy.
  • Provide project/program facilitation and oversight; facilitate agreement on objectives and success measures, provide overall project/program issue resolution and roadblock removal.


Connect: Inspire trust and build strong, authentic, productive relationships within the organization and with key stakeholders.  Effectively engage and collaborate with leadership across the organization to develop, define and build on innovative ideas and business priorities.

  • Acts as a role model for developing and maintaining positive, collaborative relationships with all constituents including business and IT peers and leaders.
  • Engage broadly and deeply across the organization to quickly connect information and people to drive enterprise projects, programs, and initiatives.
  • Partner with stakeholders to understand their drivers and needs and use that knowledge and those relationships to drive effective prioritization and roadmaps for delivery.


Develop: Create an environment of continual improvement both inside and outside of direct team.

  • Empower team members and develop talent through monitoring and evaluation of performance, alignment to corporate professional development program, and company growth.
  • Demonstrate the ability to learn and develop as a self-starter requiring little direction. We are looking for someone who shows the potential to do more and is a natural leader.
  • Be a Producer of Talent with individuals on your team and across the organization.
  • Develop highly functioning and high performing teams with a focus on
    • Employee Engagement
    • Employee Development
    • Diversity, Equity, and Inclusion
    • Succession Planning
    • Organizational Design and Development


Out Front: Anticipate the needs of key leadership and facilitate as well as motivate those around you to identify solutions that both improve and advance business objectives

  • Maintain an external network to ensure our organization continuously analyzes new technology, trends, innovations, etc. and ensures our strategy and priorities stay appropriately aligned.
  • Be curious about our business and seek to understand our strategy, business practices, and projects.
  • Provides expert recommendations based on a strong front-to-back understanding of existing systems and frameworks combined with a strong understanding of emerging technologies.


Re-Imagine: Bring new ideas, methods, and approaches to Vail Resorts and this role.  Leverage your own expertise to challenge the status quo and drive decisions and actions necessary to improve our business processes and related technology.

  • Provide input into and help drive the maturation of the enterprise infrastructure services, including data center strategy, DevSecOps, operational excellence and enterprise collaboration services.
  • Re-imagine and evolve current infrastructure service delivery practices to meet the company’s expectations and growth
  • Thoughtfully analyze all potential options and outcomes to drive the best possible solutions and recommendations


Passion: Demonstrate an unyielding passion for the employee experience, culture, mission and vision.  Lead by example and inspire others to follow.


Job Requirements:

  • BA/BS in a related field or an equivalent in education and experience
  • 10+ years of experience in Information Security with 5+ years of management experience
  • Deep understanding of Cloud Hosted data center strategies, such as deployment automation, subscription management, security, and role-based access control
  • Deep understanding of On-Prem data center technologies, such as VMWare, F5s, Storage Area Networks, Checkpoint Firewalls, Cisco networking gear
  • Experience running production infrastructure environments, enterprise collaboration services and end user support at an enterprise level
  • Proven ability to collaboratively plan, document, and present security strategies, achieve buy-in from IT leadership and manage the implementation and ongoing support.
  • Ability to communicate with various levels (including executives) within IT and the Business
  • Consistently demonstrated growth in their own skills & leadership.
  • Understanding of Modern IT Service Delivery tools and strategies (Configuration Management, Identity and Access Management, Asset Management, Incident/Problem/Change Management, Self Service)
  • Strong working knowledge and understanding of key concepts in Cloud Management Service, DevSecOps, IT Service Delivery, ITIL, and SDLC
  • Experience delivering infrastructure regulatory compliance (PCI, SOX, Data Privacy)



  • Ability to drive strategy, vision, direction, and prioritization on enterprise-wide projects and programs
  • Can manage initiatives from concept through to completion, including the development and presentation of a business case.


Project Management:

  • Ability to socialize and manage a portfolio of projects in support of stated strategic objectives.
  • Manage operational business impacts as well as technical components of the program or project.
  • Provide vision and leadership regarding organizational design and resourcing of large, complex enterprise-wide initiatives including all aspects of management from vision through execution.



  • Manage enterprise-wide programs with complex financial models including internal and external stakeholders and complex contract negotiation.
  • Participate in the annual expense and capital budgeting processes & cycles for their areas.


Employee Management:

  • Ability to manage/oversee internal and contract resources.
  • Ability to produce talent on their team and across the organization


Vendor Management:

  • Provide leadership and guidance to external vendors.
  • Ability to work through vendor contract management issues.


The expected pay range is $129,900 - $166,950 + annual bonus + equity.  This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 


Create Your Experience of a Lifetime!  At Vail Resorts, our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today.


*Remote work is currently permitted from British Columbia and the 16 U.S. states in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work remotely, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work at any time in its sole discretion.   

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 491714