Business Analyst

As a leading mountain resort operator with over 40 resorts in sixteen states and four countries. We exist to create an Experience of a Lifetime for our employees, so they can, in turn, provide and Experience of a Lifetime for our guests. We are looking for leaders, innovators, creators, and ambitious professionals to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!
 

Many of our Corporate function teams can now live and work in any of the states in which Vail Resorts currently operates* – enabling flexible remote work alongside a commitment to building and maintaining strong culture both in person and virtually. If you’re ready to pursue your fullest potential, we want to get to know you. Find your purpose with us at www.vailresortscareers.com. 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary:

We are in search of a Support Business Analyst within the Resort Application Development (RAD) team. This role provides an exciting opportunity to join a team dedicated to ensuring a high-quality level of support to those who rely on our custom software solutions. As RAD Support Business Analyst you will be required to work collaboratively within a remote team environment providing direct support to the employee user community across the Vail Resorts enterprise.

Support Business Analysts have a Primary focus on the support, maintenance, and development of a suite of desktop applications, mobile applications, web services, modern web apps, and internal APIs. All these are required for ski resort management and point-of-sale functionality.

On this team, you will be seen as a subject matter expert and participate in the gathering, documentation, and approval of business requirements. This individual will work closely with the Senior BA’s, Project Managers and Application managers on our team to troubleshoot ongoing support and maintenance issues and work on system enhancements. You will be reporting directly to the Manager of Resort Application Development.

Job Specifications:

• Outlet: Corporate
• Expected Pay Range: $66,100 - $87,110
• Shift & Schedule Availability: Full Time / Year Round
• Other Specifics: Remote

Job Responsibilities:

• Provide operational support for product applications, including weekend on-call support on a rotational basis.
• Troubleshoot system issues and provide data to the user community as requested.
• Support the development of applications within our suite.
• Provide communication and training as required to key users on new system functionality, releases, and fixes.
• Execution of Compliance & Controls Processes. Perform quarterly audit and compliance duties as assigned.
• Perform ongoing support and maintenance tasks as well as routine annual duties.
• Track individual workflow effectively through an agile team environment. Participate in all agile ceremony meetings.
• Participate in the QA Life Cycle by developing test scripts, documenting test results, reporting on results, and coordinating UAT testing for assigned items.
• Ensure all work follows the SDLC process, meets SOX and PCI requirements, and maintains all required supporting documentation. Ensure all risk and compliance obligations are met. 
• Execution of Project tasks as assigned
• Other duties as assigned

Job Requirements:

• Proven organizational and time-management skills
• Previous experience showcasing strong communication, teamwork, and interpersonal skills at all levels.
• Experience working in a collaborative environment while also able to work independently.
• Proven track record leveraging analytical and problem-solving skills
• Ability to work on multiple projects/tasks simultaneously
• Experience using MS Office suite
• Requirements gathering and documentation skills
• Process and technical writing skills

Preferred Skills:

• Professional Experience in the ski resort, IT Business Analyst, or hospitality fields
• Bachelor’s degree in Computer Science, or equivalent in related job experience
• Prior RPOS/RTP or similar software application experience
• Exposure to MS Development Technologies, including VB6, .Net, SQL Server, SSRS, SSIS, etc..
• Software Quality Assurance experience
• Experience with ticket tracking systems, such as IT Connect, Jira, etc.
• Test planning, use case development, test script creation and quality assurance
• Experience working with cross-functional teams across multiple locations

The expected Total Compensation for this role is $66,100 - $87,110. Individual compensation decisions are based on a variety of factors.
 

The perks include a free ski pass, and a set of benefits including... 

• Medical, Dental, Vision insurance, and a 401(k) retirement plan  
• Hourly employees are generally eligible for accrued Paid Time Off (PTO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
• Paid Parental Leave for eligible mothers and fathers  
• Healthcare & Dependent Care Flexible Spending Accounts  
• Life, AD&D, and disability insurance 

Reach Your Peak at Vail Resorts.  At Vail Resorts, our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.  
 

*Remote work is currently permitted from British Columbia and the 16 U.S. states in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work remotely, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work at any time in its sole discretion.   

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  501310
Reference Date: 04/19/2024 
Job Code Function: Applications