Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Summary:
We are seeking a Senior Business Analyst to join the Hospitality IT Delivery team at Vail Resorts, where you will play a central role in driving transformational technology initiatives across our portfolio.
This role supports multiple lines of business, including Lodging, Transportation, Golf, Spas, and Vail Signature Clubs, working with vendor-supported applications that are critical to both guest experience and operational excellence.
You will partner closely with Lodging Operations, Reservations, Accounting, Revenue Optimization, and IT to deliver application upgrades, new functionality, and system enhancements that create measurable business value.
The ideal candidate brings balanced strength across business analysis, technical analysis, and quality assurance, and can move seamlessly between facilitating executive-level requirements discussions and troubleshooting live operational issues. You provide thought leadership, not just delivery support, by challenging assumptions, guiding solution design, and holding vendor partners accountable for outcomes.
Job Specifications:
- Starting Wage: $95,630.58 - $130,196.05 + annual bonus
- Employment Type: Year Round
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
Job Responsibilities:
Ownership & Delivery
- Take full end-to-end ownership of BA workstreams across enterprise transformation initiatives, from discovery through to implementation
- Proactively identify gaps, risks and dependencies
- Operate effectively in ambiguous environments while managing competing priorities across multiple concurrent projects
- Produce high-quality artifacts including BRDs, process maps, data flow diagrams, gap analysis, user stories, test scenarios, and traceability matrices
- Contribute to team standards, documentation practices and continuous improvement of delivery processes
Stakeholder Engagement
- Build relationships with business stakeholders and operational teams across the organization
- Bridge between technical and non-technical stakeholders, translating clearly in both directions
- Facilitate workshops, requirements sessions, solutioning discussions, ensuring outcomes align with enterprise strategy
- Advocate for inclusive design, ensuring solutions consider a broad range of users and operational contexts
Vendor Management:
- Review vendor documentation, solution designs, and delivery plans with a critical lens
- Maintain working knowledge of vendor product roadmaps and proactively surface implications for the organization.
- Act as the primary liaison between internal stakeholders and external vendors
Technical Expertise:
- Understand data flows, system dependencies and integrations across the enterprise
- Develop and maintain working expertise across the hospitality technology stack; lead technical conversations, access feasibility, and identify architectural and integration risk
- Ensure solutions meet all applicable compliance requirements, including SOX and PCI
- Lead and support QA activities, including test design, execution, and UAT coordination
- Identify technical debt, architectural risks and scope creep early
Job Requirements:
- 5+ years of business analysis experience in enterprise IT environments
- Demonstrated experience across the full BA lifecycle, requirements elicitation, process design, solution validation, and UAT
- Experience working with vendor-managed solutions, including holding vendors accountable to delivery commitments
- Proven ability to work across multiple business domains or lines of business simultaneously
- Strong technical acumen, able to read data flows, understand system integrations, and contribute meaningfully to technical design discussions
- Experience writing and reviewing technical documentation such as BRDs, user stories, process maps, gap analyses, data flow diagrams, and test scenario.
- Ability to work independently, manage competing priorities, and drive work forward
- Strong communication and facilitation skills, including leading workshops and translating between technical and non-technical stakeholders
- Experience supporting QA and testing activities, including writing and executing test cases
Preferred:
- Experience in hospitality, resort operations, or travel and leisure technology
- Familiarity with hospitality platforms such as Oracle, Opera PMS, reservation systems, point-of-sale, or spa/activity management systems
- Experience across multiple hospitality lines of business, lodging, transportation, golf, food & beverage, or membership programs
- Experience working in both Agile and Waterfall delivery environments
- Familiarity with integration patterns, APIs, and middleware in enterprise application environments
- CBAP, PMI-PBA, or equivalent business analysis certification
- Bachelor's degree or relevant experience in Information Systems, Computer Science, or a related field
The expected Total Compensation for this role is $95,630.58 - $130,196.05 + annual bonus. Individual compensation decisions are based on a variety of factors.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Vail Resorts offers a ‘Hybrid’ work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.
Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 514894
Reference Date: 05/16/2026
Job Code Function: Applications
