Global Groups Reservations Agent - Work from Home (REMOTE)

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary:

Start Your Career Opportunity of a Lifetime at Vail Resorts: This Groups Reservations Agent position will work on a call center team to book and maintain lodging reservations for wedding, conference and contracted guests. This is a great entry-level position for someone interested in starting a career and growing with our company! This is a remote position with regional location requirements; they must reside in a state where we are licensed to do business.

Job Specifications:

• Starting Wage: $22.00/hr - $24.69/hr
• Employment Type: Year Round  
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age  
• Housing Availability: No

Job Responsibilities:

• Answering phones in a call center environment while entering data into reservation software.
• Providing excellent customer service and accurate information on all aspects of properties, activities, and amenities to group guests
• Demonstrate an unyielding passion for the guest experience, culture, mission, and vision by troubleshooting and resolving guest and partner issues in a timely and mutually beneficial outcome.
• Provide excellent, personalized customer service to various clientele through professional and knowledgeable communication.
• Working as a team to complete daily tasks.
• Excellent writing communication skills.

Job Requirements:

• High School Diploma or GED equivalent.
• Spanish 2nd language - preferred but not required
• The individual must live in a state where one of our resorts operates
• Able to work a flexible schedule, including weekends and holidays
• IQWare, Grouptopia, Zendesk, software experience - preferred
• Able to work on the phone and computer for long periods
• Customer-focused mindset and excellent verbal and written communication skills
• A positive and professional attitude
• Is passionate about the travel industry
• Strong attention to detail with a high degree of accuracy
• Familiarity with Vail Resorts Mountain Resorts

Vail Resorts provides specific equipment required to perform this role, including a computer terminal, keyboard and mouse, second monitor, telephone and headset, tablet, and Ethernet cable.

Final Candidates are required to provide the following Home Office services *prior to the start date*:

• Hard-wired Cable/Fiber Internet service with 50 MBps minimum speed required.
• Dedicated analog landline phone line (cellular phones or VoIP phones are not permitted)
• Designated, secure, distraction-free workspace

The expected Total Compensation for this role is $22.00/hr - $24.69/hr. Individual compensation decisions are based on a variety of factors.
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Vail Resorts offers a ‘Hybrid’ work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays.  Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. 

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  513157
Reference Date: 01/09/2026 
Job Code Function: Reservations