Catering and Conference Service Manager

Job Summary: 

The Catering and Conference Services Manager will plan and service groups and weddings.

Job Specifications: 

• Starting Wage: $62,353.20 - $83,720.00
• Employment Type: Year Round 
• Shift Type: Full Time
• Minimum Age: At least 18 years of age 
• Housing Availability: No  

Job Responsibilities: 

Is this opportunity right for you? We are looking for candidates who can: 

• Plan all aspects of events including but not limited to: Activities, communications, food and beverage, meeting space needs and design, vendors, shipments, invoices, schedules and timelines, budget management, pre-payment collection and reconciliation.
• Maximize food, beverage and activity revenue to the Resorts through strong product knowledge and selling skills.
• Work with clients to ensure that the function is professionally planned and have regular contact with client & stakeholders once group or wedding is in house to ensure any requests or problems are resolved.
• Take responsibility to ensure that group leaders are comfortable with the resort and knowledgeable about our product, personnel and responsibilities.
• Package all bills ensuring accuracy before sending to accounting for processing, make any necessary adjustments working with and ensure timely payments are received.
• Develop and maintain professionalism with clients, in house departments and vendors, maximizing profitability and guest service.
• Lead weekly meetings with stakeholders including but not limited to: Pre & post conference planning meetings, banquet event order meeting, attend weekly resort operations & managers meetings
• Position is responsible for planning events for multiple Vail Resorts Destinations in the Eastern Region including but not limited to: Mount Snow, Hunter, Okemo, Mount Sunapee, Stowe
• Contribute to the health and strength of a dynamic team culture.
• Embrace and contribute to an Enterprise-wide culture of leadership.
• Other duties as assigned 

Job Requirements: 

• College Degree Preferred
• Proven success in a similar role and environment.
• 2 Years Project Planning Experience

Preferred but not required

• Proficiency with Microsoft Office Suite (Outlook, Work Excel, PowerPoint) and SharePoint
• Experience within Delphi FDC and Social Tables (training will be provided to the right candidate.)
• Proficient in spoken and written English: (additional language requirements may apply to specific job segments.)

Other Requirements:

• Flexibility to travel in the resort as needed (transportation is the employee's responsibility.)
• Phone required for client-facing roles – phone plan is available (candidate must either opt into company plan or assume responsibility for a business phone solution.)
• Company-use IT Technology Kits are provided for job requirements of corporate remote employees. Any additional items will be at employees’ expense.

IT Technology Kits include:

• Dell laptop and charger 
• Wireless mouse
• Headset
• Vail Resorts branded backpack 

Preferred Skills: 

What we are looking for:

• Excellent organization and communication skills.
• Ability to consistently manage multiple priorities.
• Proven success in a similar role and environment.
• Build solid relationships and partner with people to create results.
• Able to influence and work with a wide range of stakeholders. 
• Flexible schedule based on business needs: Some travel and in-resort visits will be required
• You value diversity and take pride in building a team with diverse thoughts, perspectives, and expressions.
• Pride and attention to detail.
• Empathy towards your customers and colleagues.

Additional ways that Vail Resorts Invests in you:

• Hybrid Work – Work from any state or province with a Vail Resorts destination.  
• Leave Policies (Canada)
• Flexible Time Off (United States)
• Mental Health Resources
• Employee Assistance Program 
• Tuitions grant program - Epic Promise (US based employees)