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Supervisor, HR Shared Services (Remote)

Date:  Jun 17, 2022

Broomfield, CO, US

Company:  Vail Resorts
Shift Type:  Year Round

As a leading mountain resort operator with over 40 resorts in sixteen states and four countries. We exist to create an Experience of a Lifetime for our employees, so they can, in turn, provide and Experience of a Lifetime for our guests. We are looking for leaders, innovators, creators, and ambitious professionals to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!


Many of our Corporate function teams can now live and work in any of the states in which Vail Resorts currently operates* – enabling flexible remote work alongside a commitment to building and maintaining strong culture both in person and virtually. If you’re ready to pursue your fullest potential, we want to get to know you. Find your purpose with us at


As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.


Job Summary:

Supervises, motivates, and evaluates the day to day performance of the People Connect team. Ensures adherence to all HR process provisions, proper call and transaction handling, and related processes, procedures, and regulations. Maximizes workflow and productivity.


Job Responsibilities:

  • Provide supervision, coaching, and mentoring for staff development and growth
  • Lead and perform human resources related transactions and business processes to ensure timely and accurate data based upon system workflow and business requirements
  • Lead ad hoc and periodic comprehensive and detailed process reviews for all service areas. Lead the ongoing development, impact analysis and documentation of procedures, processes, and protocols in partnership with internal HR partners.
  • Participate in the testing, implementation, upgrading and support of new or modified system changes.
  • Partner with Manager, HR Services to establish process
  • Manage the performance expectations of the team and ensure SLAs are being met
  • Participate in project work to support additional work intake for HR Services team
  • Maintains appropriate staffing levels and ensures all service and quality levels are achieved.
  • Is available to staff to answer questions. Monitors calls and gives ongoing continuous feedback. Identifies and delivers on training opportunities.
  • Manages issue escalations. Provides guidance to staff and handles escalated issues directly, as appropriate. Identifies opportunities to provide corrective services to address customer complaints.


Job Requirements:

  • 2 + years of experience in an HR support or customer service role, preferably in a shared services environment
  • 1+ years managing a team at a lead or supervisory level preferred
  • Proficiency in Microsoft Outlook, Work, Excel, PPT, Visio
  • Strong communication skills, with an emphasis on tact and diplomacy. This includes the ability to speak and write clearly to deliver customer service excellence over the phone, through e-mail, or in all other interactions.
  • Work collaboratively with others, creating partnerships with management, colleagues, and the rest of the human resources function.
  • Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high accuracy and attention to detail.
  • Experience working in Shared Services
  • Experience with continuous process improvement
  • Experience with Service Now for HR or similar HR Case Management system


The budgeted range starts at $50,000 - $60,900.  Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 


Reach Your Peak at Vail Resorts.  At Vail Resorts, our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.  

*Remote work is currently permitted from British Columbia and the 16 U.S. states in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work remotely, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work at any time in its sole discretion.   


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 434719

Nearest Major Market: Denver