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Specialist IT Support Center - Year Round

Date:  Nov 10, 2021

Broomfield, CO, US

Company:  Vail Resorts
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19


Responsible for administration and configuration of key systems/platforms used throughout the IT organization such as Active Directory, IT Service Management Ticketing Platform, Remote Support tool (Bomgar), Access & Identity Mgmt (User Provisioning) tool, SharePoint, Reporting platforms and others.    Responsibilities may also include providing Compliancy evidence in support of SOX and PCI.  Specialist must be comfortable learning and becoming a subject matter expert in new tools through self-study.


The Specialist will also interact with other IT departments to support the implementation of new projects in and through the above mentioned platforms.


The Specialist may also serve as the highest level of technical support within the IT Support Center and will, at times, need to provide customer service support (phone and email) during peak call volumes.


The Specialist is responsible to: learn and apply new technologies as necessary; provide platform administration and configuration support;   provide advanced troubleshooting; train, mentor, and impart knowledge to the IT Support Center; interact with other departments and IT Support Center Supervisor/Manager as needed for projects.



  • Administration and configuration of key IT support platforms such as Active Directory, Identity Access Management, IT Service Management Ticketing Tool, and SharePoint, etc
  • Identify opportunities to automate or streamline functions within the IT Support Center or to improve Services provided to Vail End Users
  • Collaborates with IT Support Center, IT team and businesses in the development of IT Support Center implementation and support strategies for new products/product upgrades and new projects
  • Advanced troubleshooting and serving as an escalation point for issues which have not been successfully resolved at lower levels within the IT Support Center
  • Provide compliance evidence in support of SOX and PCI
  • Own and manage the vendor relationships for vendors who support managed platforms
  • Document new procedures and processes
  • Mentor IT Support Center staff in learning new skills and supporting IT Support Center platforms
  • Provide best practice training material for internal users across all lines of business, applications and devices
  • Other duties as assigned



  • College degree preferred, BS/AS from an accredited university / college
  • 2-3 year experience as an IT Support Technician
  • CompTIA A+ or required within the first 6 months
  • At least 2 years of computer related experience, Microsoft systems preferred;  Experience with scripting languages such as PowerShell and Power Automate strongly preferred
  • Advanced Excel skills and experience with SQL and HTML preferred
  • Strong English oral, listening and written communication skills
  • Ability to learn new tools and skills through self-study
  • Excellent questioning and analytical skills
  • Ability to work independently and as part of a team
  • Effective interpersonal skills and the ability to communicate with diplomacy and tact
  • High level analysis and documentation abilities
  • Ability to work weekends and holidays when necessary to support specific project needs
  • MS Office Suite and O365
  • Experience with Account Administration
  • Experience configuring/administrating IT Service Management platforms such as ServiceNow or Ivanti
  • Strong Microsoft Excel Skills with preferred proficiency in pivot tables, charting, advanced formulas, and functions such as V-lookup
  • Scripting experience such as Power Shell, Power Automate, or  PHP
  • Experience with SQL and HTML






The budgeted range starts at $25.00 - $32.35.  Actual pay will be adjusted based on experience.


The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 


We offer a variety of career opportunities at our world-class resorts and corporate headquarters near Boulder, Colorado in fields like Finance & Accounting, Human Resources, Information Technology, Legal, Public Affairs & Sustainability, Marketing, Sales & Communications and more. Our corporate team shares both a passion for the outdoors and a drive to re-imagine the mountain resort experience around the world. Learn more at www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 296827

Nearest Major Market: Denver