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ServiceNow Developer

Date: Apr 8, 2019

Location: Broomfield, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Welcome to Vail Resorts. Reach Your Peak.

Summary of Job:

The ServiceNow Developer is responsible for supporting the development, implementation and administration of the ServiceNow HR Case Management, Service Portal, and Knowledge Base system from a technical perspective.  Ongoing support of this application includes efficient management and resolution of issues and enhancements to support the HR Services team and the broader HR Strategy and effective management of ServiceNow upgrade and patching cycles.


Essential Duties:

  • Own the design and development of our Service Portal and ServiceNow customizations and unit testing of implemented solutions
    • Design, create and configure Forms, Record Producers, Business Rules, Workflows, UI Policies, UI Actions, UI Pages, Client Scripts and ACLs including advanced scripting of each (including CMS/Service Portal)
    • Leverage expert Java Scripting knowledge, including debugging knowledge to support development
  • Manage ServiceNow compliance with quarterly patching process as well as new named releases which include testing, documentation, analysis of new functionality, and implementation of the release
  • Diagnose and resolve ServiceNow related questions to ensure the accuracy of business-critical processes.  Interact with business analysts and business system users in this effort.
  • Develop systems integrations between ServiceNow and other systems using REST/SOAP including scripted web services and MID servers
  • Integrate data from multiple data sources where appropriate into a unified CMDB, ensuring data quality and integrity are maintained.
  • Adhere to and develop approved standards in software development
  • Develop user friendly service catalog items with experience writing orchestration workflows such as Content Management, Web Services
  • Enable visibility into service metrics & transparency through reporting dashboards design
  • Provide recommendations to business analysts and business users for design and system configuration
  • Align with current testing and QA processes to support go-live readiness
  • Work independently and as a productive member of a team. Work closely with key business stakeholders and senior technology leaders
  • Maintain priorities, be accountable for own work and manage expectations
  • Other duties as assigned




  • Bachelor of Science in Computer Science, a similar technical discipline or comparable experience
  • 4+ years ServiceNow administration in an enterprise environment
  • ServiceNow System Administrator Certification required
  • ServiceNow Certified Implementation Specialist in ITSM & HRSD preferred
  • Experience with JavaScript, XML, HTML, CSS, Apache Jelly, and ServiceNow GlideScript framework
  • Familiar with LDAP, MS Active Directory, ADFS is a plus
  • Active involvement and contribution to the ServiceNow Community and demonstrated pulse on what’s coming from ServiceNow in the future
  • Contribute to an Experience of a Lifetime for Team
  • Passion for Vail Resorts Product and Services

We offer a variety of career opportunities at our world-class resorts and corporate headquarters near Boulder, Colorado in fields like Finance & Accounting, Human Resources, Information Technology, Legal, Public Affairs & Sustainability, Marketing, Sales & Communications and more. Our corporate team shares both a passion for the outdoors and a drive to re-imagine the mountain resort experience around the world. Learn more at
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 167227

Nearest Major Market: Denver