Remote Sales Operations Specialist

As a leading mountain resort operator with over 40 resorts in sixteen states and four countries. We exist to create an Experience of a Lifetime for our employees, so they can, in turn, provide and Experience of a Lifetime for our guests. We are looking for leaders, innovators, creators, and ambitious professionals to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Many of our Corporate function teams can now live and work in any of the states in which Vail Resorts currently operates* – enabling flexible remote work alongside a commitment to building and maintaining strong culture both in person and virtually. If you’re ready to pursue your fullest potential, we want to get to know you. Find your purpose with us at www.vailresortscareers.com. 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19. 

Job Specifications:

• Skill Level: Specialist
• Starting Wage: $20 - $23
• As of October 2022, all minimum wages will be $20 an hour.
• Shift Availability: Full Time
• Other Specifics: Remote

The Sales Operations Specialist is responsible for providing systems, product and operational support to a wide range of departments across Vail Resorts. An aptitude for software as well as a strong customer service ethic are core attributes of the successful candidate. The support the Sales Operations Specialist provides is wide-ranging and include processing information received from various sources including Sales, Marketing teams, Accounting teams and both internal and external partners. Ensuring accurate data entry and application of system capabilities to solve problems and identify efficient sales processes are key aspects of this role.

Other responsibilities include troubleshooting issues and system bugs, providing systems training to a wide range of partners and supporting sales initiatives across all our Vail Resorts destinations working in the Inntopia platform.  Reporting to the Manger, Sales Operations this position will work directly with various teams to ensure positive partner relationships, overall profitability of destination(s), and will ensure efficient support processes and systems are in place.

Job Responsibilities:

• Strong communication, teamwork and interpersonal skills at all levels.  
• Proven track record using analytical and problem-solving skills
• Execution of project tasks as assigned
• Perform ongoing support and maintenance tasks, as well as routine annual duties
• Troubleshoot system issues and provide data to the user community as requested
• Provide operational and sales support for Inntopia, using IT Connect
• Support UAT testing for assigned releases
• Provide communication and training as required to key business stakeholders/users on new system functionality, releases, and bug fixes
• Suggest system based solutions to internal and external partners in support of sales and marketing initiatives
• Other duties as assigned

Job Qualifications:

• Able to work a schedule that will include weekends and holidays
• Positive, enthusiastic, and friendly
• Excellent communication skills and able to facilitate communication across multiple stakeholders
• Able to work on multiple projects/tasks simultaneously and manage to deadlines
• Proven organizational and time management skills
• Solution oriented with desire to learn new skills
        

Preferred Skills:

• IT schooling or equivalent job related experience
• Experience in a ski resort or hospitality field
• Experience with providing Sales support to within a sales and customer service organization
• Extensive experience with Inntopia in both CRS and RMS.
• Software application experience in a Sales environment
  • Work order system experience, such as Heat/IT Connect, Jira, etc.

The budgeted range starts at $20 - $23.  Actual pay will be adjusted based on experience.
 

The perks include a free ski pass, and a set of benefits including... 

• Medical, Dental, Vision insurance, and a 401(k) retirement plan  
• Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
• Paid Parental Leave for eligible mothers and fathers  
• Healthcare & Dependent Care Flexible Spending Accounts  
• Life, AD&D, and disability insurance 

Reach Your Peak at Vail Resorts.  At Vail Resorts, our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.  
 

*Remote work is currently permitted from British Columbia and the 16 U.S. states in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work remotely, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work at any time in its sole discretion.   

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 444017