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Relationship Marketing Tech-Ops Specialist

Date:  Jan 14, 2022

Broomfield, CO, US

Company:  Vail Resorts
Shift Type:  Year Round

We offer a variety of career opportunities at our world-class resorts and corporate headquarters near Boulder, Colorado in fields like Finance & Accounting, Human Resources, Information Technology, Legal, Public Affairs & Sustainability, Marketing, Sales & Communications and more. Our corporate team shares both a passion for the outdoors and a drive to re-imagine the mountain resort experience around the world. Learn more at www.vailresortscareers.com

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.


Join us now and receive an end of season bonus. 


Job Summary:

The Relationship Marketing (RM) Tech-Ops Specialist is responsible for the technical execution of Omni Channel marketing messages (SMS, Push, Email) across Vail Resort’s brands. The core role for this person will be part of a team that performs a mixture of campaign configuration within Vail’s marketing platform, modifying and testing HTML/CSS/JS code, providing technical support and training for users of Vail’s custom email-builder application, and QA, or Regression testing, for Vail's email-builder. A portion of the role will also be dedicated to researching and implementing solutions to projects not directly related to campaign launches.


Job Responsibilities:

  • Provides technical support for team members with relation to email templates, campaign workflow issues, and general technical troubleshooting.
  • Works closely with the RM Tech Ops Manager and RM Analysts to understand team needs and regularly communicate status updates on current projects.
  • Answers questions, assists, and educates business partners, as vital, with the usage of an internal email-creation tool.
  • Gather requirements and performs Email Platform configurations to facilitate the development and deployment of marketing campaigns.
  • Lead all aspects of Quality Assurance for current email delivery templates and process, working to improve quality of marketing messages and helps find potential improvements to the overall marketing process.
  • Provides Quality Assurance and Regression Testing for our Vail-built email builder tool.
  • Manage and complete various side projects or research tasks that may have a wider impact than day-to-day deliverables.
  • Completes tasks daily from the development work queue.


Job Qualifications:


  • Ability to multi-task and prioritize feature work daily.
  • Experience working in a collaborative technical environment.
  • Driven desire to dive in, seek solutions to problems, and learn new things.
  • Ability to run with an assigned project or task with little to no guidance.
  • Work experience with a ticketing system for managing workload.
  • A high inclination to educate business partners and refine/continuously improve internal processes.
  • Strong communication and organization skills to be able to address priorities and set expectations.
  • Experience with using and troubleshooting HTML/CSS/JavaScript as it relates to email.
  • Experience building solutions with JavaScript or another comparable scripting language.


  • Some experience in both agile/waterfall project process.
  • Comprehension of software revision control.
  • An understanding of QA/Regression testing applications.
  • An understanding of email HTML development and troubleshooting.
  • An understanding of how data is typically used in email marketing.
  • Ability to translate requirements from stakeholders into use cases for solutions.
  • Experience working in a large email delivery platform, such as Adobe Campaign.


The budgeted range starts at $73,000 - $88,950.  Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 379086

Nearest Major Market: Denver