Relationship Marketing (RM) Tech-Ops Specialist

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary:

The Relationship Marketing (RM) Tech-Ops Specialist is responsible for the technical execution of Omni Channel marketing messages (SMS, Push, Email) across Vail Resort’s brands. The core role for this person will be part of a team that performs a mixture of campaign configuration within Vail’s marketing platform, modifying and testing HTML/CSS/JS code, providing technical support and training for users of Vail’s custom email-builder application, and QA, or Regression testing, for Vail's email-builder. A portion of the role will also be dedicated to researching and implementing solutions to projects not directly related to campaign launches.

Job Specifications:

• Starting Wage: $74,100 - $96,465
• Employment Type: Year Round
• Shift Type: Full Time hours available
• Housing Availability: No

Job Responsibilities:

• Provides technical support for team members with relation to email templates, campaign workflow issues, and general technical troubleshooting.
• Works closely with the RM Tech Ops Manager and RM Analysts to understand team needs and regularly communicate status updates on current projects.
• Answers questions, assists, and educates business partners, as vital, with the usage of an internal email-creation tool.
• Gather requirements and performs Email Platform configurations to facilitate the development and deployment of marketing campaigns.
• Lead all aspects of Quality Assurance for current email delivery templates and process, working to improve quality of marketing messages and helps find potential improvements to the overall marketing process.
• Provides Quality Assurance and Regression Testing for our Vail-built email builder tool.
• Manage and complete various side projects or research tasks that may have a wider impact than day-to-day deliverables.
• Completes tasks daily from the development work queue.
• Other duties as assigned

Job Requirements:

• Ability to multi-task and prioritize feature work daily.
• Experience working in a collaborative technical environment.
• Driven desire to dive in, seek solutions to problems, and learn new things.
• Ability to run with an assigned project or task with little to no guidance.
• Work experience with a ticketing system for managing workload.
• A high inclination to educate business partners and refine/continuously improve internal processes.
• Strong communication and organization skills to be able to address priorities and set expectations.
• Experience with using and troubleshooting HTML/CSS/JavaScript as it relates to email.
• Experience building solutions with JavaScript or another comparable scripting language.

Preferred:

• Some experience in both agile/waterfall project process.
• Comprehension of software revision control.
• An understanding of QA/Regression testing applications.
• An understanding of email HTML development and troubleshooting.
• An understanding of how data is typically used in email marketing.
• Ability to translate requirements from stakeholders into use cases for solutions.
• Experience working in a large email delivery platform, such as Adobe Campaign.
• Prior knowledge or experience using Jira or other similar management tool.
• Working knowledge of SQL. 

The expected Total Compensation for this role is $74,100 - $96,465. Individual compensation decisions are based on a variety of factors.
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Vail Resorts offers a ‘Hybrid’ work environment for Broomfield-based roles where employees must live within 50 miles of the Broomfield office and work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. 

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  509337
Reference Date: 07/03/2025 
Job Code Function: Marketing