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Lead Agent - Reservations - Remote

Date:  Oct 12, 2021
Location: 

Broomfield, CO, US

Company:  Vail Resorts
Shift Type:  Year Round

We offer a variety of professional career opportunities at our corporate headquarters near Boulder, Colorado. Our corporate headquarters team shares both a passion for the outdoors and a drive to re-imagine the mountain resort experience around the world. Learn more about positions at our corporate office. Visit www.vailresortscareers.com 

 

 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

 

The Reservations Lead Agent assists in the daily supervision and operations of the Reservation’s call center. Facilitates the successful operation of the department’s functions by managing call volume, providing agent assistance, handling guest issues, and working with both internal and external departments to provide an Experience of a Lifetime to our guests.

 

Job Responsibilities:

  • Demonstrate an unyielding passion for the guest experience, culture, mission and vision by troubleshooting and resolving guest and partner issues in a timely and mutually beneficial outcome.
  • Manage call volume to achieve departmental goals including assisting agents, communicating with backup resources, and taking backup calls while following an established sales process to convert bookings.
  • Communicate with guests, employees, and other departments in a positive, productive and efficient manner.
  • Support agents through coaching and training in both an in-person and remote environment to increase knowledge and performance.
  • Provide feedback to management regarding both positive and negative issues impacting department performance.
  • Inspire trust and build strong relationships across business units such as Front Desks, Guest Services, Mountain Operations (Ski School, VRR, Ticket Office), Call Centers (GSD, CSS, SalesOps), Reservations Fulfillment Services, the Training Department, and Third Party Suppliers. 

 

Job Qualifications:

  • Collage degree preferred
  • Call Center, Hospitality, or sales experience – required
  • Previous supervisory experience – preferred
  • Data entry
  • MS Office Suite
  • Property management software experience preferred: Tour Partner, RPOS, LMS
  • Must be able to work on the phone and computer for long periods of time.
  • Flexible schedule, exceptional time management and attention to detail.
  • High level of interpersonal communication and a focus on customer service skills.
  • The ability to multitask.

 

The budgeted range starts at $19.00 - $20.77.  Actual pay will be adjusted based on experience.

 

The perks and benefits include

  • Free ski passes for employees 
  • 401(k) retirement plan  
  • Accrued Sick Time 
  • Discount lift tickets for friends and family 
  • Free ski lessons 
  • Discounted lodging, food (including $5 meals), gear, and mountain shuttles 
  • Discounted bike haul & golf 
  • Excellent training & professional development 

Seasonal Full Time roles are eligible for the above, plus…

  • Critical Illness and Accident plans
  • Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)  
  • Free ski passes for dependents

 

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 360788


Nearest Major Market: Denver