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Human Resources Shared Services Coordinator - PeopleConnect - Year Round

Date:  May 12, 2022

Broomfield, CO, US

Company:  Vail Resorts
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.


The Human Resources Coordinator will provide high quality, comprehensive support on key HR processes and HR transactions enterprise-wide. This role will deliver exceptional customer service and reliable answers to employees and people managers. They will also execute on efficient processes resulting in more consistent data and insights.


Job Responsibilities:

  • Serve as initial point of contact for employees and people managers on most transactional HR needs and requests.  Engage to determine scope of need, work to resolve issue, and direct to resources; escalate issues when necessary.
  • Find opportunities for continuous improvement initiatives within assigned scope of work. Propose solutions and ideas to find more efficient ways to deliver HR support to employees and people leaders.
  • Support enterprise HR transactional work. Work to improve and standardize work to support automation where feasible.
  • Liaise with Centers of Expertise to deliver employee and manager-facing content and to support questions.
  • Maintain confidences and sensitive information.
  • Ensure all Service Level Agreements are met or exceeded.


Job Requirements:

  • High School diploma or GED equivalent
  • 1+ year experience in an HR support or customer service role, preferably in a shared services or call center environment.
  • Excellent organizational skills and initiative to improve processes and prioritize tasks.
  • Passion for delivering world-class customer service with focused attentiveness and responsiveness to customer needs.
  • Strong written and verbal communication skills.
  • Have knowledge of and the ability to use a PC as well as Microsoft Office Suite and other human capital management software.
  • Bilingual Spanish/English skills preferred



The budgeted range starts at $18.  Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 


We offer a variety of professional career opportunities at our corporate headquarters near Boulder, Colorado. Our corporate headquarters team shares both a passion for the outdoors and a drive to re-imagine the mountain resort experience around the world. Learn more about positions at our corporate office. Visit

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 427027

Nearest Major Market: Denver