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Training and Communications, Senior Specialist

Date:  Jun 9, 2021

Broomfield, CO, US

Company:  Vail Resorts
Shift Type:  Year Round

We offer a variety of professional career opportunities at our corporate headquarters near Boulder, Colorado. Our corporate headquarters team shares both a passion for the outdoors and a drive to re-imagine the mountain resort experience around the world. Learn more about positions at our corporate office. Visit www.vailresortscareers.com 


Job Summary

Are you a results-oriented professional who is ready to tackle a new challenge? Vail Resorts is searching for a Training and Communications, Senior Specialist to work with our Employee Housing team!

We are looking for a team member to be responsible for fostering the strategy and vision, working in alignment with the Housing Operations Manager. This person will oversee development of Employee Housing processes, advise on communications and marketing initiatives, lead project coordination and deliver on enterprise-wide business needs, in service to creating an Experience of a Lifetime for employees living in Employee Housing!

Job Responsibilities

  • Manage and deliver standardized, best-practices, across the enterprise by collaborating with partners to create policy and process alignment based on an enterprise-wide strategy
  • Develop and advise on an ongoing, robust training program for the Employee Housing team through creation of scalable, best-practice strategies for in-person and remote training and development
  • Serve as a secondary database administrator for the StarRez Housing Database system and provide support to Housing Teams through auditing, reporting, and problem solving for employee and residents to support the residential employee experience
  • Own the creation, revision, and publication of the Residential Experience Guide, Employee Housing Policy manual, and Emergency Procedures manual, to include policy interpretation, alignment, and development enterprise-wide.
  • Support day-to-day operations of the housing portfolio, bed allocations, bed offers and placement, revenue management, and performance metrics
  • Build relationships with outside contractors and vendors to Vail Resorts standards & expectations.
  • Accountable for internal and external marketing and communications for the department including – but not limited to – website oversight and content development, development and implementation of communications strategic plans, Housing COE Program & Service Now Support, and the creation and maintenance of Knowledge Base Articles for Employee Housing
  • Maintain excellent resident and employee relations through proactive and/or responsive service as necessary
  • Lead and participate in regional and department-wide meetings and trainings, as necessary
  • Direct department COVID-19 SOPs and response, including oversight of the EH COVID-19 testing process, collaborating with various partners (ER, local Housing teams, etc.) to oversee isolation and quarantine protocols are properly implemented and run

Job Requirements

  • 2+ years’ experience in employee training or similar
  • 1+ years’ experience in marketing and/or communications or similar experience
  • 1+ years’ of process development experience, project management, or in supporting large scale project development or similar experience
  • Valid Driver’s License
  • Proficient digital literacy, especially Excel, Teams, and PowerPoint
  • English strong written and verbal required
  • 1+ years’ of property management, housing, or similar experience


  • University/College Degree
  • Experience working with Room Management Software
  • Spanish & French preferable
  • Demonstrated experience in curriculum development, presentation, facilitation, and training of both large and small groups of employees at all levels of the organization

The budgeted range starts at $45,000-$55,250.  Actual pay will be adjusted based on experience.


The perks and benefits include

  • Free ski passes for employees 
  • 401(k) retirement plan  
  • Accrued Sick Time 
  • Discount lift tickets for friends and family 
  • Free ski lessons 
  • Discounted lodging, food (including $5 meals), gear, and mountain shuttles 
  • Discounted bike haul & golf 
  • Excellent training & professional development 

Seasonal Full Time roles are eligible for the above, plus…

  • Critical Illness and Accident plans
  • Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)  
  • Free ski passes for dependents


Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 318154

Nearest Major Market: Denver