Guest Claims Specialist

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary:

The Claims team is looking for a Sr. Guest Claims Specialist to join our talented group. The Claims team is a fun, agile team that provides claims support across the enterprise.

The Guest Claim Specialist’s primary responsibilities will be to assist the Litigation and Claims team and to investigate and manage guest claims, from inception through resolution.  This includes General Liability (investigation and negotiation), document requests, document retention, reports to insurance, collaboration and support for ongoing litigation with legal teams (internal and external), and tracking of financials associated with the claims.  We are looking for an individual that is passionate about the role, and wants to hone his/her/their investigation and negotiation skills in the recreation industry.   

Job Specifications:

• Outlet: Corporate
• The budgeted range starts at $23.00 - $30.00 / hour. Actual pay will be adjusted based on experience
• Shift & Schedule Availability: Full Time, Year Round
• Other Specifics: Hybrid

Job Responsibilities:

• Supports the Litigation and Claims Team to investigate, manage, and evaluate all guest liability and property damage claims;
• Resolve claims as appropriate, effectively balancing financial and guest service interests;

• Work with legal counsel, claims representatives, Senior Leaders, and provincial government bodies regarding serious incidents and general liability claims;

• Maintain procedures for release of confidential information to guests, legal representation, and third-parties;
• Review and release guest injury reports for insurance purposes;
• Work with Health & Safety to conduct area audits relevant to guest safety;
• Compile reports and financial statistical information, as required;
• Work with Ski Patrol and Health & Safety to ensure guest incident investigations are conducted promptly and efficiently.
• Conduct follow up contact with guests making claims;
• We are a Company that works together and throughout the season you may be required to assist other departments as needed.

Job Qualifications:

• Minimum 3 years of civil claims litigation management and/or insurance claims experience;
• Excellent communication skills and proficient in communicating clearly and concisely;
• Ability to distill facts quickly and efficiently;
• Experience managing complex processes and situations;
• Demonstrated commitment to providing exceptional service to guests and business, including being resourceful and responsive;
• Clear and concise communicator;
• Strong attention to detail, ensuring accuracy and high-quality results;
• Demonstrated ability to be proactive, a team player, and take responsibility for managing a variety of claims;
• Must be proficient with MS Office Suite;
• Experience with Smartsheet preferred;  
• Knowledge of ski area and hospitality operations a plus;
• Self-motivated and highly organized;
• Strong time management skills – able to handle several tasks at any given time and meet deadlines;
• Previous experience working with confidential and privileged information;
• Second Language is an asset;
• Proof of clear criminal record check.

The expected Total Compensation for this role is $23.00 - $30.00. Individual compensation decisions are based on a variety of factors.
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Vail Resorts offers a ‘Hybrid’ work environment for Broomfield-based roles where employees must live within 50 miles of the Broomfield office and work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  505261
Reference Date: 09/20/2024 
Job Code Function: Claims  
Job Type: [[JobType]]