Group Reservations Coordinator - Remote - Year Round - Corporate Office - Broomfield

As a leading mountain resort operator with over 40 resorts in sixteen states and four countries. We exist to create an Experience of a Lifetime for our employees, so they can, in turn, provide and Experience of a Lifetime for our guests. We are looking for leaders, innovators, creators, and ambitious professionals to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Many of our Corporate function teams can now live and work in any of the states in which Vail Resorts currently operates* – enabling flexible remote work alongside a commitment to building and maintaining strong culture both in person and virtually. If you’re ready to pursue your fullest potential, we want to get to know you. Find your purpose with us at www.vailresortscareers.com. 

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

Job Summary: The Group Reservations Coordinator builds rapport and maintains relationships by providing local expertise and guidance; administers group and conference lodging needs through follow up with each meeting planner and guest; creates an environment of success for the continued growth of Conference Sales for Park City Resort. This position works closely with Conference Services and Group Sales teams.

Responsibilities Include, but are not limited to:

• Provide excellent and personalized customer service to a variety of clientele through professional, engaging and friendly assistance.
• Use questioning and listening skills that support effective telephone and electronic communication.
• Continuously work with other members of Conference Operations to improve and maintain service standards, communications and procedures that impact clients and attendees, in order to protect and improve our conference product and experience.
• Maintain and manage details for each group including contracts, reservation requests, and all other documentation.
• Demonstrate an unyielding passion for the guest experience, culture, mission and vision by troubleshooting and resolving guest and partner issues in a timely and mutually beneficial outcome. Ensure all Reservations policies are upheld.
• Maintains professional and technical knowledge of conference service operations and sales processes.  Attends educational workshops and training courses; participates in departmental/company-wide initiatives to drive internal and external customer experiences.
• Provides excellent service by maintaining and administering group rooming lists and contracts.

Qualifications:

• High School graduate.
• Call center, hospitality or sales experience preferred.
• Date entry preferred.
• MS Office Suite.
• Property Management software experience preferred: LMS Delphi.
• Excellent command of the English language, both written and spoken.
• Must be able to work on the phone and computer for long periods of time.
• Flexible schedule, exceptional time management and attention to detail.
• High level of interpersonal communication and a focus on customer service skills.
• The ability to multitask.
   

Requirement: Must reside within a state that we operate a resort in and within 3 hours of resort as #1 qualification

The budgeted range starts at $15.00 - $16.00.  Actual pay will be adjusted based on experience.
 

Reach Your Peak at Vail Resorts.  At Vail Resorts, our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.  

 * Remote work is currently permitted from British Columbia and the 16 U.S. states in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.  
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

VRACT
Requisition ID 409833