Director, Account Services

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary:

As the Director of Account Services, you will lead the account team within the internal Creative Services department, acting as a key liaison between brand stakeholders and creative teams across Vail Resorts’ portfolio. This role requires a deep understanding of stakeholder management, integrated marketing strategy, and creative operations. You will champion operational excellence and ensure creative solutions meet strategic objectives in service of the business. 

Job Responsibilities:

• Account Strategy & Stakeholder Partnerships 
  • Serve as a strategic advisor to brand, product, and channel marketing teams, as well as enterprise/corporate functions. 
  • Develop and nurture senior-level relationships across the organization. 
  • Work closely with brand and product teams to translate business goals into clear creative strategies. 
• Team Management 
  • Manage team of Account Managers focused on stakeholder management and creative development. 
  • Define and implement scalable creative processes and systems to support growth. 
  • Build a team culture focused on proactive problem-solving and executional excellence. 
  • Prioritize team development for future growth and leadership opportunities. 
• Campaign Oversight & Execution 
  • Act as liaison between creative, marketing, product, and executive teams during key strategic planning periods. 
  • Collaborate with creative leadership to ensure alignment with marketing objectives. 
  • Oversee execution of multi-channel campaigns, ensuring consistent brand storytelling. 
  • Develop systems to monitor creative effectiveness and lead post-project debriefs and reporting for future optimization 
• Project & Workflow Management 
  • Standardize creative processes to improve consistency and efficiency. Define the intake and briefing process for all initiatives and brand campaigns. 
  • Implement documentation processes for training and control purposes. 
  • Streamline workflow and intake systems in partnership with Project Management and Creative Operations. 
  • Leverage data and insights to improve future planning, creative output, and team efficiency. 
  • Track project costs and optimize spend across internal and external resources. Negotiate contracts with vendors, agencies, and freelancers. 

Job Requirements:

• 10+ years of experience in account management, marketing, or creative services. 

• 5+ years in a leadership role managing cross-functional teams. 

• Proven track record of managing complex, multi-channel marketing campaigns. 

• Strong communication, relationship-building, and stakeholder management skills. 

• Experience working in or with in-house creative teams. 

• Experience in the travel, hospitality, or outdoor recreation industry -Preferred

• Familiarity with Adobe Workfront, Jira, or similar project management tools -Preferred
• Passion for the Vail Resorts mission and an understanding of the mountain lifestyle -Preferred

The expected Total Compensation for this role is $134,706.30 - $153,127.15 + annual bonus + equity. Individual compensation decisions are based on a variety of factors.
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Vail Resorts offers a ‘Hybrid’ work environment for Broomfield-based roles where employees must live within 50 miles of the Broomfield office and work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. 

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  509679
Reference Date: 07/10/2025 
Job Code Function: Marketing