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IT Support Center Coordinator - Winter Seasonal

Date: 
Location: 

Avon, CO, US

Company:  Vail Resorts
Shift Type:  Winter Seasonal 2020/2021

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

 

 

 

The IT Support Center Coordinator is responsible for ensuring the highest level of technical support while providing outstanding customer service to our employees by answering phones, logging calls and emails into tracking system, diagnosing and resolving technical problems and escalating when necessary as well as other duties as assigned by the IT Team.  The coordinator is responsible for learning and applying new technologies as necessary, as well as constant interaction with other departments and IT Support Center Manager as needed for projects. Other duties as assigned. * This position does not include a  relocation package*

 

Qualifications:

  • Ability to work independently and as part of a team - required
  • Strong Customer Service background - required
  • Communicate with diplomacy and tact - required
  • Effective interpersonal skills - required
  • Assertiveness and diplomacy with the ability to determine when each is necessary - required
  • Excellent questioning and analytical skills - required
  • Strong English oral and written communication skills - required
  • Ability to work weekends and holidays if necessary - required
  • Resume - required
  • At least 1 year of computer related experience - preferred

 

Preferred Certifications:

  • A+
  • HDI Support Center Analyst

 

We are looking for enthusiastic team players to join us in providing our guests with a superior recreational experience and an attitude of constant improvement and excellence.

 

 

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 245868


Nearest Major Market: Denver