Commitment to Safety

To further prioritize the health and safety of our employees and guests in response to COVID-19, we have reimagined the resort experience for the summer and winter seasons. Our approach to safety will be consistent across our family of resorts to provide you with a familiar and comfortable experience regardless of where you decide to start your Experience of a Lifetime.

Rockies

West

Northeast

Mid-Atlantic

Midwest

Canada

Australia

WORKING TOGETHER TO BE SAFE

It takes the compassion, care and personal responsibility of everyone to help us ensure a safe mountain experience for all. With that in mind, we have reimagined the resort experience to further prioritize the health and safety of our employees in response to COVID-19. Safety has always been one of our core values and we invite you to learn more below about the new procedures and protocols being implemented with your safety in mind.

EMPLOYEE PROTOCOLS AND TRAINING

All employees are required to wear a face covering and follow the company’s safety protocols and procedures at all times, including regular hand washing and the use of Personal Protective Equipment and Personal Protective Gear.

Employees will receive COVID-19 protocol training from your department leaders and local Health & Safety on your first day.

Employees will undergo daily health screenings and receive appropriate training to ensure safety.

Employees are required to stay at home if sick.

Employees who are off work and engaged in recreational activities on our resorts are expected to follow our requirements for masks, physical distancing, and sanitizing protocols.

ENHANCED CLEANING AND SANITIZATION

High-touch surfaces will be frequently cleaned and disinfected with EPA-approved products that kill the COVID-19 virus.

Enhanced cleaning and disinfecting will take place frequently throughout the day.

Hand sanitizing stations will be provided throughout the resort. Frequent handwashing is required of employees.

All transactions will be cashless for lift and gondola rides, mountain activities, on-mountain dining as well as the company's lodging, retail, and rental locations.

PHYSICAL DISTANCING

On mountain, our vast outdoor setting makes physical distancing easy. But in the base areas and other locations where it is more difficult to do so, we will have signage and decals to ensure guests remain six feet (two meters) apart.

Guests will be required to wear face coverings in certain areas. This includes in lines, when loading and unloading chairlifts, when loading and riding our gondolas and in indoor resort facilities. Guests are strongly encouraged to bring their own face coverings, but resorts will have them available upon request, subject to availability. Employees will be required to wear face coverings at all times.

Plexiglass barriers have been installed in areas where physical distancing measures are not possible, including at points of purchase.

Capacity of lifts and gondolas will be reduced to allow for physical distancing. Guests will only be allowed on lifts with travelers in their party. 

We'll continue to review and update our policies to adhere to the most up-to-date practices to keep employees and guests safe.