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Shuttle Operations Assistant Manager, Breckenridge

Date:  Jan 14, 2021

Breckenridge, CO, US

Company:  Breckenridge Ski Resort
Shift Type:  Year Round

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Job Summary:

Forming an integral part of the Transportation Team at Breckenridge, you’ll be working directly with the Senior Manager of Base Operations to oversee the Shuttle Operations that we provide to our guests across Breckenridge Ski Resort. With a team of approximately 30 Drivers and a fleet of 25 vehicles you’ll be responsible for the day-to-day operations of the department including the management and training of Leads and Drivers.


Job Responsibilities

  • Work with the Breckenridge Resort Transportation team in creating and leading the achievement of the operational goals for the department
  • Help in generating excitement among the Operations team and Driver group by supporting resort initiatives and programs
  • Be an advocate and support the goals of the Breckenridge guest experience
  • Act as manager on duty when assigned
  • Maintain a high level of appreciation for guest satisfaction
  • Lead the team in day-to-day management of service recovery processes
  • Assist in the recruiting and training of all Breckenridge Transportation programs and processes as they relate to operations for CDL Guest Service Drivers
  • Create and maintain daily schedules using the Transportation Management Systems
  • Facilitate the employee coaching/progressive discipline process as directed
  • Responsible for department payroll review and exception management as required
  • Responsible for first-contact response initiatives for vehicle incidents/accidents, and employee injuries (work comp), including possible implementation of the Crisis Management Plan. Assist Health and Safety in any proceeding follow up required
  • Work with Breckenridge Fleet department to ensure the proper allocation and maintenance of Breckenridge vehicle resources
  • Observe and adhere to all USDOT/FMCSA regulations as they pertain to the operation of Commercial Motor Vehicles
  • Support and facilitate the creation and maintenance of Driver Qualification files to be compliant with USDOT/FMCSA regulations
  • Assist Senior Manager in scheduling and maintaining staff for Parking/Guest Services employees
  • Other duties as assigned


Job Requirements


  • High School Diploma or equivalent
  • One year experience overseeing operations at a supervisory level
  • Must have a strong background in Leadership; maintaining operational performance while leading staff effectively
  • Competent in Microsoft Office Products; Excel, Word and Outlook
  • Must be fluent in English


  • Bachelor’s degree from an accredited college or university preferred.
  • Licenses/Accreditations: Commercial Drivers License preferred

The budgeted range starts at $51,300-$61,600.  Actual pay will be adjusted based on experience.


The perks include a free ski pass, and a set of benefits including... 

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan  
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
  • Paid Parental Leave for eligible mothers and fathers  
  • Healthcare & Dependent Care Flexible Spending Accounts  
  • Life, AD&D, and disability insurance 


If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 279088

Nearest Major Market: Denver