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Call Center Product Sales Agent - $21 per hour - Winter Seasonal

Date:  Jun 23, 2022

Breckenridge, CO, US

Company:  Breckenridge Ski Resort
Shift Type:  Winter Seasonal 2022/2023

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth.

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.


Job Specifications:

  • Housing: Currently Available 
  • Outlet: Call Center
  • Starting Wage: $21 per hour
  • Shift & Schedule Availability: Full Time
  • Skill Level: Entry


Department Overview:

The Mountain Information & Activities Agent is a highly visible, professional position which offers support to staff and guests.  This team works with almost every department across the mountain and is a resource for all other employees. .


We are a unique team that offers a dynamic, varied work environment with opportunity for development within the company and summer seasonal positions. This is a great position for starting out in the travel and leisure industry or for honing guest service skills in a new environment.


What does the Mountain Information team do?

We staff a call center which helps answer guest questions before, during, and after their vacations and assist in making reservations and providing general mountain information.  We also staff a sales location at the Peak 8 base area which specializes in private lessons and lift tickets/season pass sales.  Staff is expected to help every guest and employee who they come into contact with whether over the phone, via email, or in person. Agents must be comfortable working outside in winter conditions as our team also assists the Ticket Sales and Scanning teams with online order fulfillment and ticket scanning as needed and will be scheduled outside.


Agents are knowledgeable about all aspects of the ski resort and the town of Breckenridge.


We utilize customer manager, Guest Connect, data capture, call tracker, SharePoint, PeopleSoft, Microsoft Office, and other minor applications. 


Who Do We Hire?

We are looking for team members who are passionate about Breckenridge, skiing/ snowboarding, the mountains, and offering our guests an experience of a lifetime.  Ideal candidates have two plus years of guest service experience in a high end hospitality, activity, or retail environment.  Team members must possess a strong moral compass, the ability to learn and react quickly to changing situations, a focused and efficient attention to detail, and the ability to take initiative in their job performance.  They are articulate, well spoken, and present themselves professionally.  We do hire candidates with different types of work experience and education if they demonstrate through their application and interview the ability to be successful in our work environment.


Additional Information:

  • In this position, you will work 3-4 days per week in the call center and 1-2 days per week in one of our sales offices.
    • Candidates must be comfortable working outside in winter conditions as our team also assists the Ticket Sales and Scanning teams with online order fulfillment and ticket scanning as needed and will be scheduled outside.
  • Most shifts are 7:40am-5:15pm, with 1 half day per week
  • We are open seven days per week, including holidays
  • We have start dates in September, October, November, and December (and throughout the rest of the season) and the manager will reach out with exact dates
    • We typically open for the ski season in early-mid November, at which point we will be open seven days per week. Before we open for the season, you will work only in the call center and we will be open only Monday-Friday.
  • Other duties as assigned by the manager.


The budgeted range starts at $21.  Actual pay will be adjusted based on experience.

Job Benefits:  

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 445427