Product Sales & Services Team Lead

Date:  Sep 18, 2023

Breckenridge, CO, US

Company:  Breckenridge Ski Resort
Shift Type:  Year Round


Create Your Experience of a Lifetime!


Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.


Job Benefits


  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program


Full Time roles are eligible for the above, plus:


  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Job Summary:

The Breckenridge Product Sales and Services Scan Team is seeking dedicated and engaging Team Lead / Supervisors to join the leadership team!


Job Specifications

  • Expected Pay Range: $23.00 - $26.00 / hour
  • Shift & Schedule Availability: Full Time
  • Skill Level: Advanced 

Job Responsibilities include (but are not limited to):

  • This is an inside and outside position and candidates must be able to stand for extended periods of time in inclement weather.
  • Work with the Assistant Manager to train, counsel, support, and provide performance management for team members.
  • Responsible for the daily opening and closing procedures of ski school, ticket sales, and scanning locations and oversee the proper functionality of the scanning handheld devices and other equipment as needed.
  • Promote and ensure a safe environment for both employees and guests.
  • Detailed knowledge and explanation of all products, policies, and procedures. 
  • Detailed knowledge of other resources which will enable employees to perform their job efficiently as well as provide guests with adequate answers to their questions regarding the resort, town and general vacation needs.
  • Facilitate Call Center, sales or redemption of travel agent, wholesale and advance purchase tickets, passes and ski & snowboard school products.
  • Monitor call center reporting and adjust skill sets and call flows according to business volume.
  • Work in-person, on site to assist employees and guests both in-person and via messaging or email.
  • Oversee guest information services, both in-person and over the phone.
  • Maintain a fluid and enjoyable resort experience for our guests. 
  • Deliver accurate and regular communication to guests and staff through traditional, electronic, digital, and social media platforms.
  • Resolve all customer issues that may arise and complete the service recovery process.
  • Use all modules and Guest Connect to field guest inquiries, book mountain activities, and manage products. 
  • Create authentic connections with others and inspire trust. 
  • Manage expectations while empowering others to share in the decision making and work processes.
  • Control costs within established budget and cost reduction directives for specific locations.
  • Act fast to changing dynamics and be forward thinking and one step ahead of the needs of the business, our guest's expectations, and your leader.
  • Implement departmental policies and procedures. 
    • Promote and support department operations and company policies and procedures.
  • Perform BSR communication with internal and external guests, following through on all requests and working well across multiple departments and create reports as needed.
  • Assist with other base areas amenities (e.g. Ski & Snowboard School, Guest Service, Lost & Found, and Vail Resorts Retail)


Job Qualifications:

  • High school diploma or equivalent required, 4 Year College/University Degree- preferred
  • 4 Years Guest Service and cash handling experience- required
  • Two years of Supervisory experience in a guest service related field- required
  • Vail Resorts RPOS and Guest Connect with proficiency in the advanced sales module, Microsoft office and PeopleSoft proficiency- required
  • Able to lift at least 55lbs
  • Must be able to stand for extended periods of time in inclement weather
  • Ability to create and change inventory in our point of sale system- preferred 
  • English Proficiency -required, Spanish Language Skills- preferred

The expected pay range is $23.00 - $26.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID  497892
Reference Date: 09/08/2023 
Job Code Function: Product Sales/Scanning