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Product Sales & Services Manager - Breckenridge


Breckenridge, CO, US

Company:  Breckenridge Ski Resort
Shift Type:  Year Round (11-month)

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 


Job Classification: Year Round, 11-Month
Job Type: Full Time
Location: Breckenridge


Job Summary

The Product Sales and Services  Manager works with the Breckenridge Resort Teams and guests to assure that expectations are exceeded at all levels of the resort experience


Job Responsibilities

  • Management of personnel to include hiring, training, scheduling, performance reviews, counseling, and disciplinary actions.
  • Create authentic connections with others; inspire trust and manage expectations while empowering  others to share in the decision making and work processes and holding others accountable to be their best and achieve great results.
  • Detailed knowledge of all Breckenridge Products and related systems while developing a team, which recognizes all up-sell opportunities as they occur.
  • Resolve all customer issues that may arise and complete the service recovery process.
  • Create a fluid and enjoyable experience for our guests. Deliver accurate and regular communication to guests and staff through tradional, electronic, digital and social media platforms
  • Lead team performance management by upholding our standards while completing mid-season and end of season performance appraisals for direct reports.
  • Develop a management tean alligned with Vail Resorts goals and values.
  • Work with BPS, Finance, Marketing and others to ensure BSR has the requirded products for operations.
  • Be forward thinking and one-step ahead of the needs of the business, our guest's expectations, and your leader; act fast to changing dynamics.
  • Lead our Epic Promise efforts around community engagement and sustainability.
  • Manage operation to accurately process all issues regarding lift access products, season passes, and to ensure positive guest service 
  • Provide feedback in development of departmental policies and procedures.
  • Lead Ski School service recovery efforts on a daily basis at their assigned work location.


Job Requirements


  • High School Diploma  or equivalent
  • Previous experience with Vail Resorts RPOS & Guest Connect
  • Previous work in guest services, preferably with Vail Resorts
  • 5 years of managerial experience with demonstrable financial and performance management responsibilities. 
  • Proficient in Microsoft Office, Guest Connect and RPOS Reporting
  • Must be able to communicate in English
  • Must be willing to work evenings, weekends, and holidays
  • Must be comfortable regularly working outdoors
  • Must be able to complete an intermediate skiing assessment. (Blue Runs) 



  • College level education
  • Ability to communicate in Spanish
  • Previous work experience cash handling



If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 212188

Nearest Major Market: Denver