Night Auditor

Create Your Experience of a Lifetime!

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Come work and play in the mountains!  Whether it’s your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

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With 40+ resorts and our remote Corporate team, you can join for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es), 40% retail discounts, summer activities discounts, wellness benefits, and the chance to grow through Epic Service - our leading training and development experience.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
• 401(k) Retirement Plan  
• Employee Assistance Program 
• Excellent training and professional development 
• Referral Program 

Full Time roles are eligible for the above, plus: 

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents 
• Critical Illness and Accident plans 

Job Summary: 

The Night Auditor is responsible for answering internal and external telephone calls, greeting guests, checking guests in and out of the hotel, creating walk-in reservations, establishing credit, and maintaining the front desk and surrounding public areas in pristine condition. This position will work closely with Breckenridge Resort Security assisting with guest emergencies and evacuations during night time hours. The night auditor will report to the morning manager about no shows, late arrivals, and evening events. This position has a checklist of duties to complete each shift as well. The night auditor should be someone who is able to anticipate guest needs and respond promptly to guests’ requests.

Job Specifications:  

• Expected Pay Range $22 - $25 / hour

• Shift & Schedule Availability: Full Time

Job Responsibilities:

• Checking in and out of hotel guests & owners, creating walk-in reservations, answering phones and general guest questions.
• Ensure maximum revenue for the hotel by reviewing and adjusting inventory as needed, including backfilling daily.
• Walk the property every night to ensure cleanliness and that there are no maintenance issues
• Ensure all registration cards have signatures, credit card swipes/ imprints, and are completed as necessary.  Ensure all rooms are filed under the correct room number and name.
• Learn and remain up to date on all emergency procedures and review every quarter
• Ability to close the market POS each night
• Must ensure all non-zero and VCC balances are reviewed and settled daily
• Assist with re-stocking the market inventory
• Review all arrivals in advance and block for special requests. Assign all rooms for the next day’s arrivals.
• Assist guests with bell and housekeeping needs as needed overnight
• Daily audit of parking reservations, must follow SOP to ensure accuracy of guest information in creation of reservations
• Focus on providing world-class service for every guest at every opportunity
• Maintaining a high level of professionalism within your appearance, demeanor and performance.
• Create the "WOW" factor at their first impression - arrival at the hotel.
• Successfully complete other duties as assigned.

Job Requirements:

• High school diploma or equivalent-required
• Able to communicate effectively in English (both written and verbal)
• Guest service experience-required
• At least 1 year experience in related position
• Must be at least 21 years of age
• Willing to work overnight shift, holidays and weekends - required

The expected pay range is $22 - $25. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 493233