Manager of Lift Experience

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The Manager of Lift Experience is responsible for the year round supervision and operation of resort lift operations and ticket/pass verification. Directly oversee all aspects of the Lift Experience Team: Lift Operations and Scanning Pass validation team members with safety awareness, standards compliance, and guest service. Develop and Drive Company and department goals to the lift experience leadership group and staff. Establish and maintain close working relationships with; Lift maintenance, PSS, ski patrol, ski school, and fostering good working relationships with all other.

Job Specifications:

• Outlet: Breckenridge
• Expected Pay Range: $55,000 - $71,131 + annual bonus
• Shift & Schedule Availability: Full Time Year Round

Job Responsibilities:

• Oversight of daily operation, ticket/pass verification for year-round operations
• Effective Communication with all internal and external partners, including supervisory staff, management, and regulatory agencies.
• Assist in preparation in department budgets, monitoring staffing levels, and efficient resource management.
• Oversee Supervisors and Training to operate within all applicable codes and standards: C.P.T.S.B., ANSI, OSHA, and USFS.
• Work with the Senior Lift Experience Manager in leading the lift experience management team through the development and implementation of all necessary department programs to provide for: staffing, training, safety, goal setting, employee performance and discipline, employee retention and incentive, payroll, work comp., code compliance and record keeping.
• Participate with Mountain Operations leadership group.
• Resolve guest complaints/issues.
• Resolve employee issues.
• Hire the lift experience supervisory and lead groups.
• Work with the Senior Manager in completion of employee performance evaluations on lift operations supervisory group.
• Participate with Health and Safety departments to develop uniform policies and safety initiatives.
• Interact with all other resort and corporate departments as it pertains to the Lift Experience.
• All other duties as assigned

Job Qualifications:

Required:

• High School Education
• Previous experience within a Lift Operations or Scanning Team
• Leadership Experience as a Supervisor/Manager
• Strong understanding of MS Platforms, Legion
• Intermediate Skier or Snowboarder

Preferred:

• Experience with Lift Maintenance
• Experience with Product Sales and Services
• Understanding of PeopleSoft, Coupa, Legion

The expected pay range is $55,000 - $71,131 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  505742
Reference Date: 10/23/2024 
Job Code Function: Lift Operations