Manager Lift Experience

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:
The Manager of Lift Experience is fully accountable for the daily operations of Lift Experience, including Lift Operations and ticket/pass verification. This role drives performance excellence through a strong focus on safety, regulatory compliance, operational efficiency, and exceptional guest service.
This position provides leadership and direction to Lift Operations and Pass Scanning teams, while fostering engagement, accountability, and development across all levels. The Manager serves as a key operational partner, collaborating closely with Corporate Support Entities, Lift Maintenance, Product Sales and Services, IT, Ski Patrol, Resort Security, Ski & Ride School, and other departments to deliver a seamless mountain experience.
The role is responsible for workforce strategy, talent development, operational execution, and alignment with resort and enterprise priorities.

Job Responsibilities:

Core Leadership & Accountability

• Own accountability for daily Lift Experience operations, ensuring performance, safety, and compliance with all company and regulatory standards
• Lead, coach, and develop supervisors and frontline teams, fostering engagement, accountability, and high performance
• Model and reinforce company values, leadership competencies, and service standards
• Serve as the primary point of contact for Lift Experience operations with internal departments and partners
• Participate as a member of the Mountain Operations leadership team

Guest Experience & Service Delivery

• Ensure exceptional guest service standards are consistently delivered across all Lift Operations and pass scanning functions
• Proactively resolve guest issues and concerns in a timely and professional manner
• Monitor and improve guest flow, wait times, and overall lift experience

Talent, Staffing & Workforce Management

• Lead development of supervisors and leads through coaching, training and performance management
• Assist with hiring and onboarding
• Partner with senior leadership on performance management, including evaluations and evelopment planning
• Develop staffing strategies and schedules to support year-round operations
• Drive employee engagement, retention, and recognition initiatives
• Address and resolve employee relations concerns and performance issues

Operational Excellence & Compliance

• Ensure all Lift Experience operations comply with applicable standards and regulations (CPTSB, ANSI, OSHA, USFS)
• Provide oversight of training programs to ensure safe and efficient lift operations and pass validation processes
• Partner with Health & Safety teams to implement safety programs, policies, and initiativesMaintain operational readiness through consistent process evaluation and improvement

Financial & Resource Management

• Assist in development and management of department budgets
• Monitor labor and staffing levels to ensure efficient allocation of resources
• Support cost control efforts while maintaining high standards of service and safety

Additional Responsibilities

• Perform additional duties as assigned

Job Requirements:
Required:

• High School Education
• Previous experience within a Lift Operations or Scanning Team
• Leadership Experience as a Supervisor/Manager
• Strong understanding of MS Platforms  
•  Intermediate Skier or Snowboarder

Preferred:

• Experience with Lift Maintenance 
• Experience with Product Sales and Services  
• Understanding of Workday, Planful, Coupa or Capital Command Center

The expected pay range is $57,784.00 - $73,285.00 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  515199
Reference Date: 06/24/2026 
Job Code Function: Lift Experience