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Lead Bell / Valet - The DoubleTree by Hilton

Date: Jun 10, 2019

Location: Breckenridge, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

 

 

Reach Your Peak at Vail Resorts using the Light & Warmth of Hilton Hospitality. 

 

You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

Summary: As Guest Services Lead you would be responsible for assisting in the operations of the Guest Services department in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

 

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will I be doing?

  • Work with the Guest Services Captain and Guest Services Manager to maximize revenue and minimize expenses while providing the highest level of guest service.
  • Communicate effectively in writing and verbally to provide direction to staff.
  • Handling any guest comments or claims providing exceptional service and resolution.
  • Observe performance of team members, celebrate exceptional service and encourage improvement where needed.
  • Assist in the training, supervision, and evaluation of Guest Services team members.
  • Greet customers, park and secure vehicles, including locking doors and closing all hatches and windows
  • Function as a key associate providing the 1st impression of the hotel to each guest and train Guest Service team members to emulate the same 1st impression.
  • Manage the maintenance and sanitation of the garage during the shift to ensure a safe work environment, compliance with applicable regulations and protection of the physical asset
  • Perform the tasks of employees supervised when needed to facilitate service and for training purposes
  • Act as driver for company vehicles as needed
  • Provide guest services in a highly professional manner exceeding guest expectations at all times by creating the WOW experience
  • Support the orientation training of new associates
  • Focus on providing world-class service for every guest at every opportunity.
  • Train, mentor and nurture associates to remember the guests needs come first.
  • Coordinating the assistance of luggage to and from rooms.
  • Organization of team members to respective stations, providing a continuous presence for guest touchpoint and prompt service.
  • Responsible for revenue auditing, verifying that all parking revenue is posted nightly and that the integrity of the department’s finances are maintained.
  • Confirm that packages when received are being documented and delivered to respective guests.
  • Ensure that the shuttle is operated in accordance with guest needs, with accurate time estimations provided to guests upon request.
  • Completion of shift checklists with all tasks completed to the highest standard.
  • Maintaining a high level of professionalism within your appearance, demeanor and performance.
  • Create the "WOW" factor at their first impression - arrival at the hotel.
  • Be aware of VIP guests and communicate this to staff
  • Ensure associates are in 100% compliance to uniform standards
  • Able to work a flexible schedule including weekends and holidays as required.
  • Successfully complete other duties as assigned.

 

 Qualifications:

  • Detail oriented on assigned tasks and the ability to follow through to a conclusion
  • Strong communication skills, must be able to communicate in English
  • Ability to take ownership of projects and drive production through completion
  • Ability to work successfully in a strong team environment
  • Ability to learn new systems quickly - required
  •  At least 1 year’s previous supervisory experience required.
  • CO Driver’s License preferred, satisfactory driving record required.
  • At least 21 years old.
  • Must be able to lift 50lbs regularly.
  • Must be comfortable working in an outdoor environment.

 

 

Benefits:

Team Member Travel program offered to Hilton employees

Vail Resorts Management benefits, including health, wellness, vision, dental, 401K, discounts and season passes.

Eligible for annual bonus.

If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 169145


Nearest Major Market: Denver