Lead Bell

Date:  Sep 18, 2023
Location: 

Breckenridge, CO, US

Company:  Breckenridge Ski Resort
Shift Type:  Year Round

 

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program

 

Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

 

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

 

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

 

Job Summary:

As Guest Services Lead you would be responsible for assisting in the operations of the Guest Services department in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

 

Job Specifications:

  • Outlet:  DoubleTree Breckenridge 
  • Expected Pay Range: $22.00 - $25.51 / hour
  • Shift & Schedule Availability: Full Time, Year Round
  • Skill Level: Lead

 

Job Responsibilities:

  • Work with the Guest Services Captain and Guest Services Manager to maximize revenue and minimize expenses while providing the highest level of guest service.
  • Communicate effectively in writing and verbally to provide direction to staff.
  • Handling any guest comments or claims providing exceptional service and resolution.
  • Observe performance of team members, celebrate exceptional service and encourage improvement where needed.
  • Assist in the training, supervision, and evaluation of Guest Services team members.
  • Greet customers, park and secure vehicles, including locking doors and closing all hatches and windows
  • Function as a key associate providing the 1st impression of the hotel to each guest and train Guest Service team members to emulate the same 1st impression.
  • Manage the maintenance and sanitation of the garage during the shift to ensure a safe work environment, compliance with applicable regulations and protection of the physical asset
  • Perform the tasks of employees supervised when needed to facilitate service and for training purposes
  • Act as driver for company vehicles as needed
  • Provide guest services in a highly professional manner exceeding guest expectations at all times by creating the WOW experience
  • Support the orientation training of new associates
  • Focus on providing world-class service for every guest at every opportunity.
  • Train, mentor and nurture associates to remember the guests needs come first.
  • Coordinating the assistance of luggage to and from rooms.
  • Organization of team members to respective stations, providing a continuous presence for guest touchpoint and prompt service.
  • Responsible for revenue auditing, verifying that all parking revenue is posted nightly and that the integrity of the department’s finances are maintained.
  • Confirm that packages when received are being documented and delivered to respective guests.
  • Ensure that the shuttle is operated in accordance with guest needs, with accurate time estimations provided to guests upon request.
  • Completion of shift checklists with all tasks completed to the highest standard.
  • Maintaining a high level of professionalism within your appearance, demeanor and performance.
  • Create the "WOW" factor at their first impression - arrival at the hotel.
  • Be aware of VIP guests and communicate this to staff
  • Ensure associates are in 100% compliance to uniform standards
  • Able to work a flexible schedule including weekends and holidays as required.
  • Successfully complete other duties as assigned.

 

Job Requirements:

  • Detail oriented on assigned tasks and the ability to follow through to a conclusion
  • Strong communication skills, must be able to communicate in English
  • Ability to take ownership of projects and drive production through completion
  • Ability to work successfully in a strong team environment
  • Ability to learn new systems quickly - required
  •  At least 1 year’s previous supervisory experience required.
  • CO Driver’s License preferred, satisfactory driving record required.
  • At least 21 years old.
  • Must be able to lift 50lbs regularly.
  • Must be comfortable working in an outdoor environment.

 

Additional Benefits:

Team Member Travel program offered to Hilton employees

 

The expected pay range is $22.00 - $25.51. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID  498056
Reference Date: 09/18/2023 
Job Code Function: Valet