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IT Analyst - Breckenridge Hospitality

Date: May 16, 2019

Location: Breckenridge, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Welcome to Vail Resorts. Reach Your Peak.

We are currently in search of a customer-focused, responsive, technically skilled information technology professional to act as a single point of contact to provide IT support for our Hospitality properties in Breckenridge, Colorado. This role will be on the ground providing service for urgent issues and projects impacting our guests, conference attendees and day-to-day operations at the properties.  The role is responsible for oversight, support and maintenance of all guest-facing technology including, but not limited, to property telecommunications, in room guest technology, property signage, cable providers, Wi-Fi, network infrastructure and PBX, and provides backup A/V support as needed including all other initiatives that fall under guest technology.  The position works closely with Hospitality, Corporate IT, Conference Services Managers, F&B Managers, Sales Managers, and other business stakeholders on coordination and maintenance for IT Hospitality.


Operational Support

  • IT central point of contact for support and maintenance for our Hospitality properties located in Breckenridge, Colorado.
  • Supports, maintains and coordinates support for IT Hospitality infrastructure, telecom/PBX and provides planning assistance and backup support/guidance as needed (setup, teardown, maintenance and storage) for A/V.
  • Supports guest facing and in-room technologies, including high speed internet access, TV, Video on Demand (VOD) and Security controls.
  • Administers and supports property specific business applications and their deployment.
  • Provides after hours work and on-call support as required.
  • Adheres to corporate and PCI/SOX computing standards.


  • Manages and assists in managing local IT projects.
  • Works with business users and stakeholders in obtaining and documenting business and technical requirements for IT initiatives.


  • Acts as a liaison between local business stakeholders and corporate IT.
  • Works with 3rd party vendors to order needed technology equipment and services.
  • Meets with clients coming in for conferences and act as the face of IT
  • Attends weekly BEO (Banquet Event Order) meetings to provide input into setup and best practices.


Job Requirements:

  • Bachelor’s  degree  in Information Systems or equivalent
  • Broad understanding of networks, hardware and software
  • Advanced troubleshooting skills in for hardware and purchased software
  • Network support and administration experience
  • Strong understanding of WAN and LAN technologies
  • Ability to use Word, Excel, PowerPoint, Outlook, Visio, and MS Project
  • Ability to read, write, and speak English
  • Travel between properties in Breckenridge


Preferred Skills:

  • Experience with project management and requirements gathering
  • At least 2 years of IT experience

We offer a variety of career opportunities at our world-class resorts and corporate headquarters near Boulder, Colorado in fields like Finance & Accounting, Human Resources, Information Technology, Legal, Public Affairs & Sustainability, Marketing, Sales & Communications and more. Our corporate team shares both a passion for the outdoors and a drive to re-imagine the mountain resort experience around the world. Learn more at
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 166620

Nearest Major Market: Denver