Front of House Agent - Bartender / Front Desk

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until March 15th or until the positions are filled (whichever is first).

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:

The Bartender/Front Desk Agent is responsible for providing genuine and authentic guest service according to brand standards. This is completed through providing a welcoming environment to guests of the lobby bar (The Fireside Lounge) and at the Front Desk. When bartending, the Bartender will take orders, prepare, and serve alcoholic and non-alcoholic beverages to guests. They will also maintain stock/supplies and cleanliness of the outlet and equipment. When working the Front Desk, the Front of House Agent will check in and out guests, assist with ski valet, take guest phone calls, manage folios correctly, and handle guest issues. A Front of House Agent shows empathy when dealing with guest issues and seeks a manager when large issues arise. Must be knowledgeable of hours of operation for mountain outlets and provide accurate information to guests. 

Job Specifications:

• Outlet: River Mountain Lodge
• Expected Pay Range: $20.00 - $22.48 / hour
• Shift & Schedule Availability:  Part Time, must be available to work holidays and weekends
  • 3:00PM - 8:30PM / Thursday to Sundays plus holidays 
• Skill Level: Intermediate

Job Responsibilities:

• Monitor and maintain cleanliness, sanitation, and organization of assigned work area.
• Maintain complete knowledge of all menu items, liquor brands, beers, and non-alcoholic selections available at the Fireside Lounge.
• Maintain complete knowledge of and strictly abide by Colorado liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Present guest checks and process payments through the Bartender, adhering to all cash handling and credit policies/procedures.
• Ensure accurate check-in and checkout processes according to brand standards. 
• Answer phone calls politely and efficiently to meet and exceed all guest needs and requests. 
• Solve basic folio and billing discrepancies to hotel standards and guest satisfaction. 
• Maintain the second effort log and follow up to ensure all requests are responded to in a timely manner. 
• Creates accurate keys to guest rooms according to owner log and IQware reservations. 
• Must have excellent guest and associate relations skills. 
• Possess strong organizational and verbal communication skills. 
• Accurately and timely route all communication during an emergency situation. 
• Ability to sustain composure at all times and remain calm during difficult situations. 
• Complies with all Resort policies, procedures and standards of operation. 
• Other duties as assigned 

Job Requirements:

• High School Diploma or Equivalent. 
• Tips Certification
• Work experience in a guest service facet- hotel preferred. 
• Microsoft Office, Property Management Systems (IQware preferred), General Computing. 
• Ability to communicate in English effectively in both written and verbal mediums. 
• Ability to multitask in high volume situations. 
• Ability to speak multiple languages is a plus. 

The expected pay range is $24.00 - $26.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  506762
Reference Date: 01/20/2025 
Job Code Function: Front Office