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Front Office Manager - One Ski Hill Place & Crystal Peak Lodge

Date: Jan 31, 2019

Location: Breckenridge, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.




The Front Office Manager oversees daily operations of Front Desk, Bell, Valet, Ski Valet and Concierge staff at One Ski Hill Place and Crystal Peak Lodge to maximize revenues and profitability while ensuring outstanding guest service and satisfaction and adherence to Vail Resorts and RockResort standards. Additional responsibilities include, but are not limited to:

  • Posting, hiring, coaching, training, and disciplining all front office positions.
  • Shop the bell staff, door staff, concierge, and front desk staff with RockResort tablet at least once per week.
  • Responsible for labor and expense for rooms department and for attending P and L reviews.
  • Assist with development of revenue, labor, expense, and capital budgeting.
  • Own all site tours, owner of the day, and potential owner experiences.
  • Speak with new owners and promote the VR rental program
  • Own all guest complaints and ensure management of Medallia responses
  • Ensure all checklists and MOD’s for all front office departments are completed and filed as necessary
  • Ensure MOS’s are completed and filed each day
  • Inventory, ordering, etc of the Market.
  • Represent the Front desk in pre-con meetings and ROCS
  • Conduct daily pre-shift meeting to include RockResort standard of the day and safety topic of the day
  • Develop and manage One Ski Hill Place/Crystal Peak Lodge VIP/Owner arrival program
  • Audit all websites during off season for content
  • Create schedule and manage payroll and PTO requests



  • Must be on call for emergencies and questions
  • At least one year of previous hospitality management experience
  • Previous front office management experience - preferred


If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 163278

Nearest Major Market: Denver