Front Desk Team Lead

Date:  Mar 31, 2024
Location: 

Breckenridge, CO, US

Company:  Breckenridge Ski Resort
Shift Type:  Year Round

 

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
     

Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

 

Job Specifications:

  • Outlet: Gravity Haus
  • Expected Pay Range: $23.00 - $25.99 / hour
  • Shift Availability: Full Time

 

The Front Desk Supervisor will be responsible for the daily supervision of the front desk operations; will provide guidance and leadership to the Front Desk Agents ensuring consistent quality customer service is delivered. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on good judgment and Resort standards. Assign and instruct Front Desk Agents in details of work, observe performance and encourage adherence to standard procedures.

 

  • Oversee the registering of guests, issuing of room keys, providing information, and processing payments for stay and all guest room move requests according to standards.
  • Assist with training new and existing front desk agents on the check in and checkout procedures adhering to standards and ensuring quality service.
  • Using and supervising the hotel HOTSOS system, ensuring all items are being entered and followed up on.
  • Supervise the day to day front desk operations including the check in and checkout procedures; ensuring rooms have been checked out and that guest's bills are correct. Follow the daily check list and ensure all team members are completing the check list.
  • Communicating with housekeeping as to the status of rooms, room moves, early arrivals/departures and guest requests.
  • Conduct site tours of hotel guest rooms and general areas when needed. 
  • Assist the Manager on Duty with executing the upgrade program, training staff on the upgrade process and maximizing on upgrade opportunities.
  • Act as the Manager on Duty when necessary and carry out the duties required of a manager.
  • Assisting the Manager on Duty with guest issues and requests. 
  • Handles confidential information, including guest records, with a high degree of integrity. 
  • Attends company affiliated training and development classes when deemed necessary.
  • Other duties as assigned

 

Job Requirements:

  • Previous hotel experience required
  • Previous supervisory experience required
  • Must have a valid US Drivers License and satisfactory driving record
  • Proficiency in Microsoft Office preferred
  • Must be able to perform under pressure
  • Must be able to work with a team
  • Must be detail-oriented
  • Must be able to read, write, comprehend, and understand English

 

The expected pay range is $23.00 - $25.99. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID  498881
Reference Date: 11/07/2023 
Job Code Function: Front Office