Front Desk Agent - $17 per hour - Summer Seasonal

If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home. www.vailresortscareers.com

As of Nov. 15, 2021, Vail Resorts will be requiring all employees across North America to be vaccinated for COVID-19.

Job Specifications:

• Outlet: Village at Breckenridge
• Starting Wage: $17
• Shift Availability: Full Time and Part Time

The front desk agent is responsible for providing genuine and authentic guest service according to brand standards. This is completed through the check-in/ check-out process, guest phone calls, managing folios correctly, guest requests and all other guest interactions. A front desk agent shows empathy when dealing with guest issues and seeks a manager when large issues arise. Must be knowledgeable of hours of operation for mountain outlets and provide accurate information to guests. 

Job Responsibilities including but not limited to: 

• Ensure accurate check-in and checkout processes according to brand standards. 
• Answer phone calls politely and efficiently to meet and exceed all guest needs and requests. 
• Complete pre-arrival communication with incoming guests.

• Solve basic folio and billing discrepancies to hotel standards and guest satisfaction. 
• Maintain the guest log and follow up to ensure all requests are responded to in a timely manner. 
• Create accurate keys to guest rooms according to owner log and LMS reservations.

• Accurately and timely route all communication during an emergency situation. 
• Ability to sustain composure at all times and remain calm during difficult situations. 
• Complies with all Resort policies, procedures and standards of operation
• Responsible to communicate with housekeeping on a consistent basis and be able to alert for early arrival requests, amenity requests, late checkouts, VIP arrivals, etc.
• Look at inventory and shift inventory if necessary. Review site tours and ensure housekeeping is aware of room to use
• Focus on providing world-class service for every guest at every opportunity.
• Maintaining a high level of professionalism within your appearance, demeanor and performance.
• Create the "WOW" factor at their first impression - arrival at the hotel.

• Successfully complete other duties as assigned.

• Other duties as assigned

Job Requirements: 

• High School Diploma or Equivalent. 
• Work experience in a guest service facet- hotel preferred. 
• Microsoft Office, Property Management Systems (LMS preferred), General Computing. 
• Ability to communicate in English effectively in both written and verbal mediums. 
• Ability to multitask in high volume situations. 

• Willing to work overnight shift, holidays and weekends - required

The budgeted range starts at $17.00.  Actual pay will be adjusted based on experience.

The perks and benefits include

• Free ski passes for employees 
• 401(k) retirement plan  
• Accrued Sick Time 
• Discount lift tickets for friends and family 
• Free ski lessons 
• Discounted lodging, food (including $5 meals), gear, and mountain shuttles 
• Discounted bike haul & golf 
• Excellent training & professional development 

Seasonal Full Time roles are eligible for the above, plus…

• Critical Illness and Accident plans
• Medical, Dental, and Vision insurance (only available once eligible employees work 750 hours)  
• Free ski passes for dependents

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 441327