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Front Desk Agent

Date:  Nov 18, 2022
Location: 

Breckenridge, CO, US

Company:  Breckenridge Ski Resort
Shift Type:  Year Round

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

 

Job Specifications:

  • Outlet: One Ski Hill Place
  • Starting Wage: $20 / hour
  • Shift & Schedule Availability: Full Time

 

The primary responsibilities of a Front Desk Agent involve checking in and out hotel guests and owners, creating walk-in reservations, answering phones and general guest questions while adhering to resort standards; Job responsibilities include (but are not limited to):

 

  • Register guests, issue room keys, provide information, process payment for stay, and close out guest accounts at time of check out
  • Own all guests requests and ensure issues are resolved within 15 minutes of request
  • Ensure all rooms are filed under the correct room number and name.
  • Ensure all guest room moves are noted and completed and cancelled if applicable.
  • Deliver amenities, luggage assist, maintenance duties
  • Responsible for handling a cash bank, signing in and out.
  • Must follow division resort grooming standards
  • Answer the phone according to brand and resort standards
  • Exhibits excellent hospitality guest service skills and demonstrates a strong attention to detail and follow up
  • Check for any group arrivals
  • Ensure emergency reports are printed and filed correctly
  • Deliver amenities, luggage assist, and maintenance/housekeeping duties
  • Must follow all SOX compliance procedures
  • Responsible for handling a cash bank, signing in and out
  • Look at inventory and shift inventory if necessary

 

Requirements:

  • High school diploma
  • At least 2 years previous customer service preferred, hotel experience preferred
  • Able to communicate verbally and written in English - required
  • Willing to work overnight shift, holidays and weekends – required
  • Microsoft Office and LMS knowledge preferred
  • Hotel experience-preferred

 

 

 

 

The budgeted range starts at $20 / hour.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 472988