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Front Desk Agent

Date:  Nov 18, 2022
Location: 

Breckenridge, CO, US

Company:  Breckenridge Ski Resort
Shift Type:  Year Round

 

Create Your Experience of a Lifetime!

 

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

 

Job Specifications: 

  • Outlet: Breckenridge DoubleTree
  • Starting Wage: $20 / Hour
  • Shift & Schedule Availability: Full-Time and Part-Time

 

As Front Desk Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: with daily Front Office operations

 

Responsibilities include:

  • Outlet: Breckenridge Double Tree. FT/PT & Housing 
  • Provide prompt service and actively seek opportunities to drive Guest satisfaction
  • Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
  • Manage, resolve or escalate any and all Guest complaints quickly
  • Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
  • Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
  • Attend all Front Office meetings
  • Complete other duties as assigned 

 

Front Desk Agents serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Excellent interpersonal and communication skills
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations

 

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

 

 

 

The budgeted range starts at $20.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 472847