Share this Job

Director of Rooms - Gravity Haus/Village at Breckenridge - Breckenridge Ski Resort

Date: Apr 23, 2019

Location: Breckenridge, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.




The Director of Rooms position will have a very exciting opportunity to be on the opening team for the new Gravity Haus, a new hotel coming online winter of 2019.” This position will play an integral role in all aspects of the opening and operating this property while also overseeing our existing and ongoing operation at the Village at Breckenridge.


Gravity Haus is a hotel concept built for adventurers and athletes who seek the most authentic outdoor experiences the Rockies have to offer. Driven by an optional and affordable membership model, Gravity Haus serves front-range individuals and families who frequent Breckenridge and want on-site amenities that include dedicated lockers, an athletic performance gym, co-working, and seamless booking. It also serves the global traveler looking for a sense of community, access to gear, and the ability to explore and play in the Rockies like a local.


“Gravity Haus brings the backcountry experience -- the spirit of community and the bonds formed from shared outdoor experiences -- to the base of one of the coolest mountain towns in North America,” said Jim Deters, founder of Gravity Haus.    coordinate the day to day rooms operations at the Village at Breckenridge and Gravity Haus to maximize profitability while ensuring the utmost in guest service and satisfaction. This position will be responsible for ensuring  the hotel is adhering to Vail Resorts brand standards, monitoring budgets and financial performance, supporting Sales and Marketing efforts and conducting frequent hotel inspections.


The Director of Rooms will oversee the Front Desk, Night Audit, Concierge, Bell/Valet, Housekeeping, and Public Areas at both Village at Breckenridge and Gravity Haus


Job Responsibilities apply to both Gravity Haus and Village at Breckenridge:

  • Provide daily oversight and support to operation managers and employees.
  • Analyze systems and operational procedures and evaluate and implement new systems as required.
  • Responsible for daily monitoring of rooms inventory, rate and plan availability and preparing reports of room availability and revenue generated.
  • Plan, develop, implement and evaluate the level of guest service given to external customers by reviewing all guest surveys from Medallia, TripAdvisor, and any other guest feedback channels.  Follow up/resolve as required.
  • Maintain product and service quality standards by conducting periodic inspections, investigating complaints and initiating corrective action.
  • Develop and utilize operating and training manuals to foster professional development and cross-training.
  • Develop monthly action plans to proactively correct departmental deficiencies.
  • Detect signs of emergency situations and respond with proper and prompt action.
  • Review all schedules, purchase requests, purchase orders, to achieve budget and forecasted labor and expense targets and appropriate staging levels for optimal guest service.  Represent Front Office and Housekeeping in the pre- and post- convention meetings and communicates needs to proper departments.
  • Responsible for financial success of the rooms department including owning budgeting process, monthly forecasts, managing labor and expenses, and adjusting to changing levels of business.
  • Responsible for the hiring, training and performance management of the rooms department.  Focus on developing his leadership team through commitment to the VR Talent Philosophy.
  • Conduct daily stand up meeting for hotel leaders, and ensure line up happens for AM and PM shift for bell and front desk.
  • Integral member of the hotel leadership team.
  • Actively involved in the weekly ROCS meetings and driving the revenue strategy, including owning inventory adjustments that are needed to achieve maximum RevPar.
  • Adhere to and train on all VR and Gravity Haus brand standards to ensure meeting annual goal plan targets and achieve passing scores.  Weekly self-audits.
  • Take ownership of all valet operations and ensure adherence to safety standards.  Ensure vehicle incidents are avoided through appropriate training and oversight of the valet and bell team.
  • This position will act as General Manager in their absence.



Job Requirements:

  • Bachelor's degree with an emphasis in Hotel Management - preferred
  • Minimum of 5 years in the lodging industry-required
  • Minimum of 3 years of hotel management- required 
  • Experience managing department financials – required
  • Experience opening a hotel- preferred 
  • High level of professionalism and emotional intelligence – required
  • Experience with PeopleSoft - Preferred

If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 167664

Nearest Major Market: Denver