Director of Housekeeping

If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home. www.vailresortscareers.com

Vail Resorts currently requires all employees across North America to be vaccinated for COVID-19

Job Specifications: 

• Housing: Not Available 
• Outlet: One Ski Hill Place
• Shift & Schedule Availability: Full Time / Year Round
•  The budgeted range starts at $50,000 - $60,900 + annual bonus.  Actual pay will be adjusted based on experience.

Job Summary

The Director of Housekeeping has oversight of the housekeeping departments at One Ski Hill Place and Crystal Peak Lodge. This role is responsible for assisting with the day-to-day leadership of the Housekeeping Department and its employees. This position is responsible for handling many of the administrative and operational duties of maintaining the Housekeeping Department. They will ensure their team is providing the highest quality cleaning services, as well as maintaining front of house and back of house space at all times. This position will lead quality assurance projects and provide insight into opportunities to adjust the service plan to enhance the experience of our internal and external guests. Additionally, the candidate will provide direct management of daily housekeeping activities to ensure alignment with budgetary goals to include strategic purchasing of all supplies as well as creation of the departmental weekly staffing plan. Further, the Director of Housekeeping will lead the recruiting and training efforts for all line level employees including interviewing and development of full time, contract and seasonal employees.  This individual will work closely with departmental leadership and will have the opportunity to serve as a key member of the hotel leadership team.

 
Job Responsibilities

• Work with the Director of Rooms to maximize productivity and quality standards while minimizing expenses.
• Budget, forecast and support fiscal responsibility within the operations of the department.
• Provide supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.
• Oversee payroll for the housekeeping department, including calculating piece rate and approving payroll.
• Interview, select, train, supervise, evaluate, counsel, and administer progressive coaching and disciplinary procedures for Housekeeping team members when needed
• Continuous visual inspection of guest rooms and public space areas
• Investigate complaints, evaluate corrective actions, and implement plans to resolve and de-escalate conflicts.
• Comply with all Resort policies, procedures and standards of operation.
• Ensure the Housekeeping Department leads the charge in regard to recycling and our Commitment to Zero.
• Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations.
• Supervise the linen inventory based on forecast CPOR.
• Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work. 
• Evaluate condition of furniture, fixtures, etc.  Make recommendations and assist in the coordination of rehab projects.
• Active Member of Hotel Leadership Team, and will require active engagement in total property success, at times needing to support in manner outside of the defined Housekeeping Manager role. 
• Other tasks as assigned

Job Qualifications:

• High school diploma or equivalent
• Previous experience in managing a hotel/resort housekeeping department
• Minimum of 2 years experience in Supervisory /Management /Assistant Housekeeping position
• Word, Excel, Outlook experience and skills 
• Ability to life weight ranging from 25-50 lbs
• Flexible schedule including nights, weekends and holidays

Preferred:

• Bachelor’s degree in related field
• Bilingual English/Spanish

The budgeted range starts at $50,000 - $60,900 + annual bonus.  Actual pay will be adjusted based on experience.

Job Benefits:  

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
• 401(k) Retirement Plan  
• Employee Assistance Program 
• Excellent training and professional development 
• Referral Program 
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Free ski passes for dependents 
• Critical Illness and Accident plans 

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Vail Resorts has implemented a mandatory COVID-19 vaccine requirement as a condition of employment, effective Nov. 15, 2021. We will provide accommodations or exemptions where legally required based on the relevant state and federal laws and regulations in each of our locations.

Requisition ID 445147