Assistant Manager of Housekeeping

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary

The Assistant Manager of Housekeeping at Gravity Haus ensures their team of professional room attendants, public area attendants, and house persons are providing the highest quality, spotless cleaning services to all guest rooms across two properties, as well as maintaining spotless front of house and back of house space at all times. The Assistant Manager of Housekeeping will lead on going quality assurance projects and provide insight into opportunities to adjust the service plan to enhance the experience of our internal and external guests. Additionally, the candidate will provide direct management of daily housekeeping activities to ensure alignment with budgetary goals to include strategic purchasing of all supplies as well as creation of the departmental weekly staffing plan. Further, the Assistant Housekeeping Manager will lead the recruiting and training efforts for all line level employees including interviewing and development of full time, contract and seasonal employees. This individual will work closely with departmental leadership and will have the opportunity to serve as a key member of the hotel leadership team for both properties. Consistently delivers strong results with increasingly higher expectations.  Demonstrate the enjoyment and aptitude to tackle and solve new and increasingly complex strategic business challenges and issues. Exhibits the drive to expand leadership responsibility and grow their career by overcoming obstacles to achieve a bigger impact in an increasingly competitive environment.  Establishes the awareness of, and ability to shape your impact on your team and a wide range of stakeholders, to achieve ambitious goals. Most importantly, this individual will bring a positive mental attitude with them to work each day.

Gravity Haus is a cutting edge hospitality concept for modern outdoor enthusiasts with ski-in/ski-out access to the base of Peak 9 mountain. Gravity Haus will feature 60 – distinctly curated rooms and a host of amenities tailored to the modern outdoor enthusiast, Gravity Haus embodies the crafted Colorado experience. Guests can relax in the mountain-side Japanese-inspired onsen, pull up chairs and swap stories with fellow adventurers in Cabin Juice, and practice their air awareness on the super tramp all located on site!

​Job Specifications

• Outlet: Breckenridge
• Shift & Schedule Availability: Year Round / Full Time
• The budgeted range starts at $55,000 - $62,000.  Actual pay will be adjusted based on experience.

Job Responsibilities

• Provide supervision and direction for the Housekeeping team of Gravity Haus to ensure the highest levels of cleanliness and guest satisfaction
• Ensure the Housekeeping team exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
• Monitor house count and make staffing adjustments accordingly.
• Oversee payroll for the housekeeping department, including clearing exceptions and approving payroll.
• Responsible for leading the hiring and initial training of all staff.
• Conduct coaching and disciplinary forms for all direct reports as needed.
• Work alongside the Director of Rooms in ownership of department financials for both properties, including; budget creation and management, forecasting of revenue, expenditures, wages, labor, inventory, supplies, etc. to achieve targeted financial performance of hotel and condominium properties
• Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of labor and material expenses.
• Develop and oversee processes for the department to conduct regular visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
• Actively engaged in the guest experience by investigating complaints, evaluating corrective actions, and implementing plans to resolve and prevent future guest issues.
• Capable of deescalating internal and external guest conflict
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations.
• Communicate effectively, both verbally and in writing to provide clear direction to a variety of stakeholders.
• Conduct daily walkthrough of both properties to evaluate condition of furniture, fixtures, decor, etc.  Make recommendations and assist in the coordination of rehab projects.
• Develop a strong working relationships with various departments and participate in cross training as business needs allow.

Job Requirements

Required:

• College degree preferred with specialty in hospitality or business
• Previous experience in managing a hotel/resort housekeeping department
• Minimum of 2 years’ experience in Supervisory /Management /Assistant Housekeeping position
• Word, Excel, Outlook experience and skills 
• Lifting 25-50 pounds 

Preferred:

• Bilingual English/Spanish 
• Valid driver’s license
• Ability to read and comprehend complex correspondence in English
• Ability to effectively present detailed information both verbally and in written form to guests and employees throughout the organization.
• Previous luxury hotel experience 
• Good communication, organization, and time management skills
• To be successful in this role, you will be a passionate and motivated leader, with excellent personal presentation and interpersonal skills
• A demonstrated ability to lead a multicultural team is essential, as is solid business acumen and a passion for serving internal and external guests.
• Effective time management and ability to delegate responsibilities to maximize the utility of the entire team
• Celebrate successes and publicly recognizes the contributions of team members.
• Foster the department's safety culture through training, enforcing company guidelines, and accountability.

The expected pay range is $55,000 - $62,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  499386
Reference Date: 12/11/2023 
Job Code Function: Housekeeping