Assistant Front Office Manager

If you’re hard working and feel exhilarated serving others, you’ll feel right at home in our authentic ski town and world-class mountain resort. As a community of adventurers and discoverers, we deliver an experience of a lifetime to every single guest that visits our mountain town. If you’re interested in moving mountains in your career, come work with us at Breckenridge where you’ll instantly feel at home. www.vailresortscareers.com

Vail Resorts currently requires all employees across North America to be vaccinated for COVID-19*.

Job Specifications:

• Housing: Not Available
• Outlet: The Village at Breckenridge
• Shift & Schedule Availability: Year Round / Full Time 
• The budgeted range starts at $40,500 - $46,250.  Actual pay will be adjusted based on experience.

Job Summary:

The Assistant Front Office Manager manages all operational activities of the hotel's front office to provide the highest standards of courteous service while meeting and exceeding profit levels. Communicates effectively in writing and verbally to provide direction to staff. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers progressive disciplinary procedures for front office staff. Ensure that the Vail Resorts brand standards are met. Interacts positively with guests and takes action to resolve issues to the satisfaction of guest/Resort. Job duties include, but are not limited to:

Job Responsibilities:

• Maintains high Vail Resorts standards throughout daily assignment and assists the front desk agents and supervisors in doing the same.
• Responsible for the following departments: front desk, concierge, PBX, and bell/valet
• Coordinates, administers, and contributes input to required meetings, including monthly departmental meeting.
• Sets standard for the staff: upholding the requirements of Vail Resorts as well as standards communicated by executive management.
• Ensure timely and accurate payroll administration.
• Assist in departmental scheduling to meet business needs.
• Communicates effectively and immediately any situations which may require management assistance.
• Coordinates VIP recognition and room assignments.
• Takes immediate corrective action when guests' needs are not met
• Assists in emergency and security procedures as directed by the employee manual and the established emergency plan.
• Creates and maintains scripting standards and guidelines for guest interactions.
• Accurate monthly forecasting of department expenses
• Reviews daily revenue reports for posting accuracy.
• Acts as MOD when necessary.
• Ensures all training requirements are being met 100% at the Front Desk & Guest Service.
• Completes delegated tasks and projects; assists other departments as business volumes and staff levels demand.
• Ensures agents complete their daily checklists
• Other duties as assigned

Job Qualifications:

Required:

• 2+ years front office management or supervisory experience at a property of similar size and quality 
• Valid US Driver's License with acceptable driving record 
• Able to lift up to 40 lbs. 
• Able to work weekends, holidays, and evenings
• Able to stand and walk for up to 8 hours 

Preferred:

• College Diploma

The budgeted range starts at $40,500 - $46,250.  Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including... 

• Medical, Dental, Vision insurance, and a 401(k) retirement plan  
• Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time.  Salaried employees are generally eligible for Flexible Time Off (FTO) 
• Paid Parental Leave for eligible mothers and fathers  
• Healthcare & Dependent Care Flexible Spending Accounts  
• Life, AD&D, and disability insurance 

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 
 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Vail Resorts has implemented a mandatory COVID-19 vaccine requirement as a condition of employment, effective Nov. 15, 2021. We will provide accommodations or exemptions where legally required based on the relevant state and federal laws and regulations in each of our locations.

Requisition ID 433268