Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
The Membership Services Assistant Manager is all about connecting with members, ensuring they have an exceptional experience from the moment they join. The person in this role will maintain accurate member records and communicate with members on new memberships, accounts, Club policies, and billing matters. Working closely with the Club Director and our Sales Team, you’ll have a hands-on role in keeping the club running smoothly and creating a welcoming atmosphere every day. If you're detail-oriented, love engaging with people, and thrive in a dynamic, collaborative environment, this is your perfect role!
Job Responsibilities:
- Strong administration skills are required, emphasizing detailed work, prioritization, and organization.
- Responsible for membership records, database profiles, communication, and billing. Systems include Jonas, EMMA, Clubhouse Online, Coupa and the Microsoft Suite.
- Manage member billing questions and statements. Reconcile aging reports with Club Accounting to verify credit cards with member billing are accurate.
- Manage club aging report.
- Oversee club front desk staff, training, scheduling, policies, and procedures.
- Responsible for learning and understanding membership categories, dues schedules, qualifications, amenities, membership options/payment plans, transfers, and resignations.
- Serve as the go-to resource for club policies. Knowledge of Arrowhead Alpine Club Membership Plan and Rules & Regulations will be required.
- Collaborate with the Club’s sales and marketing team to support and facilitate communication regarding new and prospective members.
- Assist the management team with enterprise concepts, software, and administrative tasks.
- Strong interpersonal skills and enjoy working with people in the club in an organized activity setting.
- Enjoy serving others in a high-paced, active environment.
- Cover all opening/closing/ MOD (manager on duty) shifts as assigned.
- Create and receive purchase orders.
- Promote Club activities and events through verbal and written communication.
- Attend Alpine Club Advisory Board meetings and take minutes.
- Work closely with the management team. Responsible for understanding all assistant manager responsibilities and sometimes required to work in all departments of the Club as assigned.
- Dynamic team member involved in the daily operation and leadership of the Club.
- Assist the Club Director with duties as needed or requested.
Job requirements:
- Office Administration
- Word, Excel, Publisher, Jonas, Emma, Peoplesoft, Guest Connect
- English proficiency
- Enthusiastic, outgoing, and highly organized person capable of handling a large volume of detailed and multi-dimensional tasks, knowledge of the Vail Valley, outdoor activities, and a self-starter
- Lifting 25 lbs consistently
- Standing requirement for long periods of time
Preferred:
- College Degree
- Previous Private Club or Hospitality Experience
- Event and Activities Programming
- Supervisory Experience
The expected pay range is $60,000 - $70,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 506258
Reference Date: 12/04/2024
Job Code Function: Clubs
